Application Support Analyst (Salesforce Certified)

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Job description

Overview

Summary:

The Application Support Analyst manages company software systems and may provide both internal and external technical
support. This role is responsible for installing, upgrading, and maintaining programs and works with databases, operating
systems, and networking. This position involves a lot of troubleshooting and configuration tasks, but it also can involve providing
training to other technical personnel, assisting businesses with selecting appropriate systems and finding and implementing
security solutions.

Principal Duties and Responsibilities:

Provide Design, Implementation and Support of all Business Systems. Including, but not limited to Microsoft Dynamics, OnBase, Billtrust, Integra, JWS/Apex, Digital Fleet, TMT, TowWorks, Salesforce, Catavolt, FTP Voyager, SSRS, Crystal Reports etc.

Review systems and identify areas to improve integration and streamline business processing

Design, develop, deploy and manage reports (via Crystal, SSRS, Business Objects and other tools)

Ability to logically trouble shoot system and data issues

Coordinate support with vendors as necessary

Create, maintain and rollout standards for all system installations

Work with the team to create documentation for the systems

Keep current with emerging technologies and how they can benefit our environment

Liaison with business unit and technical staff to document requirements and fulfill business needs

Follow up, on regular intervals, with the business areas to ensure we are providing the support necessary

Maintain excellent communication with users, staff and management on deadlines and status

Deliver, configure, install and integrate all solutions, to the user's satisfaction according to the project plan

Coordinate plan with key Business Area Managers to ensure successful completion and customer satisfaction

Provide project wrap up meetings with business areas to ensure satisfaction and look for opportunities to further enhance the relationship

Follow through with business areas to ensure all expectations have been met

Specific Duties and Responsibilities:

Create, maintain, and review documentation for all internal customizations, procedures, and training.

Maintain Organization Health using Salesforce Optimizer and Security Health Check

Maintain user accounts using roles for organization structure, and permission sets and profiles for security.

Work with End Users to define problem points and create and document customizations based on needs.

Maintain incoming tickets, and visibility of Salesforce Work via Microsoft Planner and Autotask.

Communicate with end users about changes made to the Org

Global Responsibilities:

Regular attendance and physical presence at work is an essential function of this position

This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs

Qualifications:

Education/Specialized Knowledge/Professional Certifications:

Salesforce Associate Certification required

High School Diploma or equivalent required

Experience:

Having strong knowledge of Technical applications and a good understanding of operating systems, computers, and application software

Previous experience with implementing new software and administrating systems is preferred.

Minimum of 1-year application support experience

Skills/Abilities:

Good negotiation skills

Strong communication skills are a must, both written and verbal

Working Conditions:

Operates within a professional office environment

Routine usage of standard office equipment such as computers, phones, photocopiers and filing cabinets

Travel required when on-site implementation is necessary

Physical Requirements:

Regularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms

Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Ability to lift up to 25 pounds or the equivalent to a desktop counter

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.

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