Senior AI/ML Data Scientist

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Job description

Job Description

About Digital Technology & The SSO

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

What you get to do in this role:

Understand the Security data landscape and work with stakeholders to identify key use-cases for AI.

Research, design, and apply advanced ML algorithms in Snowflake using large-scale datasets, including techniques such as reinforcement learning, deep learning, tree-based methods, gradient boosting, and generative AI models.

Own ML Ops and deploy machine learning models into production systems, ensuring scalability and seamless integration.

Learn and discover key opportunities for AI use of the ServiceNow platform for our security organization.

Collaborate with cross-functional teams to expand our AI usage on the ServiceNow platform.

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