Mgr Field Services

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Job description

The CSC ServiceWorks Story:

We're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals' benefit from work that's steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview:

Mgr Field Services Monday - Friday

As a CSC Mgr Field Service you will manage the daily work activities of a team, including Field Service Technicians and Collectors in the troubleshooting,

repair, collection, and maintenance of Company-owned, rented, and/or leased equipment. Provide customer

support and respond to inquiries/requests as appropriate.

Key Job Responsibilities:

Service and Collections

Monitor weekly and daily collection routes to ensure adequate coverage

Manage weekly and daily service routes to cover case load, meet SLAs, and retain high value customers

Review, analyze, and create reports to monitor performance

Ensure staff completes safety trainings, and complies safety standards, regulations, and policies

Perform ad-hoc collections work in the field (as needed basis)

Customer Support:

Strengthen and maintain client relationships using multiple channels including in person, email, phone

Represent the CSC brand by regularly visiting property managers to understand and solve their needs

Provide customer service support, respond to inquiries, complaints, and requests as appropriate

Monitor low net locations to assist in efforts to improve revenue

Inventory Management

Manages and secures company assets including parts, inventory, vehicles, and machines at locations

Oversee fleet maintenance to ensure ready supply of vehicles available for service

Monitor vandalized locations and high-volume service call locations and work to improve performance

Submit all billable service work and warranty/guarantees for parts on a timely basis

Prepare billing to customers for parts as applicable

Reconcile invoices for parts

Systems:

Uses and understands systems, tools, and applications to manage work effectively

Comfortable learning new technologies to drive efficiencies and accountability

Key Management Responsibilities:

Recruit, hire, and onboard new team members while managing a team

Delegate duties and assign/schedule work to meet deadlines

Achieve annual financial objectives and monitors department level budgets

Support employee development and provide training as needed

Establish team and individual employee goals

Manage employee performance to meet daily / weekly / monthly SLAs

Authority to terminate or make a termination recommendation

Implement, communicate, and maintain Company practices, policies, and procedures with team

Train associates and onboard new hires

Other duties assigned

Benefits & Perks:

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

What we're looking for:

• Ability to pass pre-employment screening
• Valid Driver's license
• High School Diploma or equivalent; or 5-7 years related experience and/or training; or equivalent combination of education and experience
• Associate's Degree preferred
• General knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc.

Required Knowledge, Skills, and Abilities:

• Ability to communicate with clients, de-escalate issues, and find solutions
• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information to management and groups of employees
• Ability to work with a variety of mathematical concepts
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions
• Strong Microsoft Office skills

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

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