Human Resources Manager in Contact Center Operations

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Job description

Job Category: Human Resources

Requisition Number: HUMAN001685

Job Details Description

Position Summary:

If you are motivated by making a real difference in the lives of others, join the team at Delta Defense!

If you have HR experience supporting a contact center and want to break free from the traditional Policy Police approach, we want to talk to you!

Coach, partner with, and assist business leaders in implementing talent strategies and driving organizational change. Your responsibilities will include employee relations, talent development, onboarding, and serving as a key resource for employees and leaders at all levels within the organization.

Essential Duties and Responsibilities:

• Engage as a trusted advisor to senior leaders improving leadership capability, team effectiveness, strategic insights, and business/talent performance.
• Contribute to the development of people strategies that help drive business and organizational performance.
• Maintain continuity in approach and application of company policies and procedures while ensuring compliance with federal, state, and local regulations including EEO, FMLA, and FLSA.
• Identify root causes and conduct relevant data analysis in order to propose both short-term and long-term interventions and solutions.
• Provide guidance and input on business unit restructuring, workforce planning and succession planning.
• Help create and define structure around new positions including compensation analysis and competency development.
• Promote a culture of accountability, ethics, and compliance and formulate long-term strategies for education and implementation.
• Formulate partnerships across the HR function to deliver value-added service to leaders and employees that reflects the business objectives of the organization.
• Foster a culture of professional development, high performance, and integrity.

Required Education/Experience/Skills:

• Bachelor's degree in human resources, business or related field or equivalent experience.
• Minimum 5 years related professional, progressive experience in human resources.
• HR experience in a call center or contact center environment required.
• Self-starter with the ability to react quickly and thrive in a fast-paced, dynamic environment
• Ability to think strategically and handle difficult and complex issues as well as willingness to roll up sleeves and get into the trenches and help out.
• Experience using data to identify insights and drive action.
• Extensive knowledge of principles & practices of HR, including HR regulations and compliance.
• Skilled in employee relations with demonstrated ability to partner and influence at all levels in the business and to be viewed as a credible, valuable source of information.
• Experience building and/or delivering change management and organizational development strategies preferred.
• Strong interpersonal and communication skills.
• Demonstrated critical thinking skills and the ability to solve complex problems.
• Demonstrates the Core Values of Delta Defense, LLC.

This is an in-office position located at company headquarters in West Bend, WI.

Benefits information can be reviewed at:

Anticipated application close date: September 30, 2024.

Are you ready for a career you can BELIEVE in?

• Do you have a strong belief in the 2nd Amendment?
• Do you support the natural-born right to armed self-defense?
• Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Learn more about the USCCA at

Why YOU should Work at Delta Defense!

• 23 Days of Personal Time Off, 8 company holidays, plus paid day of volunteer service annually
• Personal protection, fitness, and home office reimbursement program ($500 annually)
• Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
• Complimentary USCCA Elite membership & store discounts
• Nationally recognized in 2023 as a Newsweek Top 100 America's Most Loved Workplace
• Top Workplaces USA award in 2022!
• Named on Inc. 5000 "Fastest Growing Private Companies" list 13 years in a row!
• Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row!
• Milwaukee Business Journal "Best Place to Work" award 6 years in a row!
• We are a fun, fast-paced, and rewarding place to work and grow!

PM19

August 21, 2024

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