Branch Manager

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Job description

GENERAL SUMMARY

Primary Responsibilities:

• Model a high energy, service and sales culture within the branch and credit union.
• Coach, develop and mentor staff.
• Serve as a positive role model within the credit union and possess a contagious "can do" attitude.
• Work as needed with the Financial Sales Coach to improve the branch's sales performance.

Primary Qualifications: Passionate and enthusiastic; possess strong sales, service, and leadership skills; acquire deep knowledge and understanding of FCCU products and services

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
• Provide leadership to staff to maximize their performance, help advance their growth and development, and achieve the credit union's goals through collaboration and supervision.
• Instill an energetic, strong service and sales culture through coaching the staff in deepening existing member relationships and acquiring new ones. Continually strives to improve the way we serve our members.
• Manage administrative and operational aspects of designated branches.
• Assist in branch services and operations and serve as a backup for all departments, as needed, to serve our members.
• Build strong relationships with new and existing members that leads to referrals and sales. Identify member needs and align products and services that help achieve their financial goals and those of the credit union.
• Coach a strong service, cross-selling, and referral culture within the branch. Mentor and motivate staff; measure and monitor results; hold staff accountable for achieving goals.
• Oversee day-to-day branch operations to include the monitoring of the ATM, security cameras, other equipment, building, and grounds
• Work closely with the Financial Sales Coach to achieve all metrics and goals related to the branch.
• Participate in various community activities to promote and represent the credit union philosophy.
• Collaborate with Senior Management to manage and analyze the security and safety of the branch, and to alert staff of any changes to the policies and procedures.
• Promote the credit union by volunteering and networking throughout the communities that we serve.
• Provide recommendations to improve branch efficiencies.
• Provide formal reviews for the branch staff.
• Responsible for hiring, training and administering disciplinary action related to branch staff, when necessary.
• Verify that CTR's have been filed for the branch.
• Oversee the security equipment and procedures established for the branch.
• Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union's goals and objectives.

Working Conditions:

Normal office working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Required Knowledge, Skills, and Abilities:

• Passionate and enthusiastic.
• Knowledge of the credit union movement, policies, procedures, and all branch services and products.
• Knowledgeable about information relating to financial markets, trends, and industry changes.
• Knowledge of community groups and activities.
• Able to travel locally.
• Knowledge of federal and state regulations relating to credit union operations management.
• Availability to work weekends and extended hours, as needed.

Education and Experience:

This position requires a Bachelor's Degree in Business or five (5) years of experience in a financial institution. Must have a thorough knowledge of credit union operational activities and an understanding of financial products as would normally be obtained from five years of progressively responsible experience in a managerial position within a financial institution.

Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act

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