P&C Compliance Analyst (FPA 3)

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Job description

DESCRIPTION

This recruitment will remain open until December 8, 2024. The agency reserves the right to make a hiring decision at any time after the initial screening date on November 22, 2024. It is in the applicant's best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a motivated and qualified individual for a Functional Program Analyst 3 - Property & Casualty Compliance Analyst position. This role is within the Consumer Protection Division and offers the chance to work from our Tumwater Office.

WHY OIC?

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Flexible work options: Hybrid work opportunities.

About the Position

This position independently researches and resolves consumer complaints involving licensed insurance companies and responds to consumer inquiries regarding insurance issues. This includes time spent answering phone calls to the Consumer Hotline, helping in-person consumers with questions, as well as communicating via email, web-based applications, and participating in outreach events.

We are looking for someone who:

• Has prior professional experience in the insurance industry
• Is analytical and enjoys reading and interpreting laws and regulations
• Communicates effectively and can translate complex information into easy-to-understand information to help consumers understand insurance laws, regulations and other insurance related information
• Is team player who enjoys collaborating
• Is a critical thinker who likes to problem solve and get to the root of an issue
• Likes talking to people

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $4,987 - $6,705.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement. Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits:

DUTIES
The duties of the position include, but are not limited to:

• Providing the highest level of customer service by seeing cases through to their full conclusion while following the agency's quality control standards.
• Researching and reviewing consumer complaints, analyzing carrier responses to the complaints for compliance with appropriate laws and advocating for consumers when appropriate.
• Documenting complaints and inquiries in the agency database with adequate case detail supported by clear, concise and timely comments.
• Writing clear letters with appropriate detail and explanations to both insurers and consumers.
• Staffing the Consumer Hotline.
• Educating the public, their representatives, or industry members regarding insurance or insurance related issues.
• Speaking to audiences inside and outside the agency on insurance-related matters.

QUALIFICATIONS
Required Qualifications:

Six years of full-time or equivalent professional work experience in one or more of the following: 1) ensuring compliance with governmental statutory and regulatory requirements, 2) working as an investigator or negotiator handling consumer or contractual-related issues, or 3) professional work in one or more lines of insurance.

AND

One year experience in a consumer call center answering consumer questions and complaints about products, services, laws, regulations, and offering advice or referral services to assist consumers with their questions or complaints.

AND

Basic-level experience using Microsoft Word and Outlook.

Bachelor's degree from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent, involving major study in business administration, public administration, insurance administration or related field will substitute year for year of professional work experience.

Preferred/Desired Qualifications:

• Demonstrated experience collecting data, conducting qualitative and/or quantitative research and analyzing results to make an informed decision or conclusion.
• Intermediate-level experience using Microsoft Word and Outlook.
• Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score "Advanced Mid skill level" on the oral proficiency assessment by the American Council for the Testing of Foreign Languages.

Ready to join us?

Learn more about the (POSITION name) position and the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

SUPPLEMENTAL INFORMATION

• This position is represented by the Washington Federation of State Employees (WFSE).
• State law (RCW 48.02.090 5 ) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to with FPA3_1 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• At the OIC, honoring diversity, equity, and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe, and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures, and attributes, can OIC employees and volunteers achieve their fullest potential and best advance the goals and mission of the agency.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or .
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at .
• For general questions regarding applying for jobs, contact the recruiter or .

How to Apply:

1. Create an online account: Go to the job posting and click the big green "Apply" button. You'll need to set up an account if you haven't already.
2. Complete your application: Be sure to answer all the questions fully and honestly. Avoid vague answers like "see resume." This may result in disqualification.

1. Attach your cover letter and resume. Applications that do not include a cover letter and resume or are incomplete will be automatically disqualified.

1. Provide references: List three people who have supervised your work and can vouch for your skills. If you don't have enough, you can include people like teachers . click apply for full job details
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