Program Manager Tech

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Job description

Program Manager Tech 3

Job Summary: Talent Software Services is in search of a Program Manager Tech for a contract position in Redmond, WA
The opportunity will be nine months with a strong chance for a long-term extension.

Position Summary: The vision is to help our customers and Clients with everything that's possible with us
Our role is to connect customers digitally with the products and services our organization has to offer
This encompasses supporting global destinations across the web
We provide customers with the opportunity to experience the best in gaming, productivity, and entertainment while joining the global community of happy customers
We are seeking a driven, innovative, and experienced Transactional Email Program Manager with a technical background
Our Store marketing team is responsible for running the Transactional Email Program where we deliver millions of automated emails to customers around the globe - from automated purchase receipts, abandoned shopping carts, and shipping notification emails that we deliver to those who shop at the website to subscription renewal reminder emails for our key consumer subscriptions: Microsft 365, Game Pass, and Copilot Pro
Additionally, our team delivers one-time transactional emails to let customers know when products are back in stock
Tasks for this role include conducting intake for requests, sizing level of effort, documenting email scenarios, working with stakeholders and developers to ensure our global emails are compliant with market-level consumer protection laws, and making recommendations to improve the customer experience
This vendor role will be working closely with an existing vendor on a CRM team.

Primary Responsibilities/Accountabilities:

• Support the CRM Transactional Program by overseeing and coordinating transactional email projects from inception to delivery by documenting the technical requirements
• Work closely with partners and stakeholders to ensure seamless communication and project execution
• Manage execution of one time Email Me When Available and Make Good projects
• Support the Email Me When Available and Make Good program evolution by partnering with stakeholders, helping to identify optimization opportunities, and documentation changes
• Partner with CRM and engineering stakeholders to address email sign-up issues, ensure compliance, accuracy of documentation, and to facilitate clear communication between the teams for data flow accuracy
• Review and optimize transactional email content for clarity and accuracy to create the best customer experience
• Create comprehensive records of email content and logic, along with best practices and guidance for stakeholders.
• Produce a monthly project request status report email to stakeholders
• Proactively identify and address email-related issues to optimize performance
• Write parameter overrides to review the dynamic email content for different products (training provided).
• Miscellaneous projects as appropriate.

Qualifications:

• General marketing experience: 8+ years
• Project management experience: 8+ years
• CRM/email experience: 5+ years
• Strong familiarity with transactional email and CAN-SPAM Act guidelines
• Ability to communicate clearly and concisely, both orally and in writing, with numerous stakeholders
• Ability to balance multiple priorities and meet deadlines
• Ability to work in a fast-paced environment and adapt to change
• Familiarity with email processes in large companies.
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint
• Experience in Azure Dev Ops for project workflow is a plus
• Knowledge and use of client's products
• Ability to assess business priorities effectively
• Embraces continuous learning and development to adapt to an evolving program and best practices
• Familiarity with SQL relational tables
• Coding experience: Possess a basic understanding of HTML, CSS, JSON, C# (.NET) to make email updates
• Great attention to detail
• Years of Experience Required: 5-7 or more overall years of experience in the field.
• Degrees or certifications required: no specific degree is required to be eligible for this role.
• Minimum 5-7 years experience with Azure DevOps.
• Minimum 5-7 years experience with SQL relational tables
• Minimum 5-7 years of experience with a basic understanding of coding.

If this job is a match for your background, we would be honored to receive your application!

Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement
Let's talk!

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