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Digital Escorts with Security Clearance

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Zachary Piper Solutions, LLC

2024-11-08 19:39:53

salary: 100000.00 US Dollar . USD Annual

Job location Redmond, Washington, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Zachary Piper Solutions is seeking Digital Escortsto support a critical intelligence cloud security program in the following locations; Reston, VA; Elkridge, MD; Redmond, WA; Atlanta, GA. The team is seeking end-user support specialists who are familiar with cloud environments to support an on-going classified program. Clearance: TS/SCI Full Scope Polygraph Location: Reston, VA, Redmond, WA, Atlanta, GA, Elkridge, MD Schedule: Shift work - 24x7 operational environment (mid shift and evening available) Responsibilities of the Digital Escort: Complete incoming tickets through Remedy, ServiceNow or other ticketing system Troubleshoot and resolve system issues utilizing customer tools Document all findings from tickets and incidents Provide end-user support to customers at the Tier 1/Tier II level Qualifications of the Digital Escort: • Must hold an active TS/SCI with Full Scope Polygraph required • Excellent customer service skills and focus. • Education: Bachelor's Degree and 2+ years of related professional experience • Desire to learn new tools such as Netmom and Windbg • Openness to shift work, as 24/7 support is essential Compensation of the Digital Escort: Compensation: $70,000 - $100,000 based on years of experience Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday Opportunity to get your foot in the door with cloud Long-term stable program

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