Dispatcher - Y965

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Job description

Our client, specializing in the commercial HVAC and refrigeration sector is recruiting a meticulous and organized Dispatcher. This role is crucial for coordinating service operations and ensuring timely and effective dispatch of technicians.

What you get to do:

• Handling communications (phone, text, Teams IMs) with customers and 25 technicians
• Dispatching technicians across the service area (Blaine to Olympia)
• Managing the service schedule, and collaborating with external clients. Knowledge of Pacific Northwest geography is essential.
• Coordinating Technicians: Assigning and dispatching refrigeration technicians to customer locations for service calls.
• Handling Communications: Answering and managing phone calls, emails, and other forms of communication from customers and technicians.
• Scheduling: Organizing and maintaining the service schedule to ensure timely and efficient service delivery.
• Customer Interaction: Providing customers with information about services, pricing, and scheduling, and addressing any complaints or issues.
• Record Keeping: Maintaining accurate records of service calls, appointments, and customer information.
• Routing: Ensuring efficient routing of technicians to minimize travel time and maximize productivity.
• Emergency Response: Receiving and prioritizing emergency and non-emergency calls, and dispatching technicians accordingly.

What you need to be successful:

• Prior office and dispatching experience
• Proficient in MS Office - Excel, Outlook, Word, Teams.

Schedule: Monday through Friday from 7:00 AM to 5:00 PM

Pay: $22.00 - $24.00 (DOE)

Ask us how you can earn a $200 Bonus!

HOW TO APPLY:
- CALL OR TEXT OUR OFFICE at for an immediate phone interview
- VISIT OUR OFFICE at 1806 Riverside Dr. Ste D, Mount Vernon, WA 98273 for an immediate in-person interview
- APPLY ONLINE at
- EMAIL RESUME to

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About Express Employment Professionals:
Express can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support. Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial and Professional positions. Let us help you today! Come meet our staff! We would love to sit down with you to help you determine your next career opportunity!

Benefits Available to Eligible Express Associates:
- Medical Plan
- Dental Plan
- Holiday Pay (6 Days Observed)
- 401(K) Retirement Savings Plan
- Vision/Eyewear Plan
- Life Insurance
- Short-Term Disability
- Referral Bonuses

We look forward to partnering with you today!
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