Lead Ref Auth Coord

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Job description

GENERAL COMPETENCIES

1. LANGUAGE SKILLS

BASIC - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization.

INTERMEDIATE - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

HIGH - Ability to write reports, business correspondence and produce manuals. Ability to effectively present information and respond to questions from groups, managers, clients, customers or the general public.

VERY HIGH - Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members from the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

1. MATHEMATICAL SKILLS

BASIC - Able to add, subtract, divide and multiply in all units of measure using whole numbers, common fractions, and decimals.

INTERMEDIATE - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

HIGH - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

1. COGNITIVE SKILLS

ABILITY TO CONCENTRATE WITH OR WITHOUT INTERRUPTION

ABILITY TO CONCEPTUALIZE MORE THAN ONE IDEA AT A TIME

ABILITY TO REMEMBER TASK AND/OR ASIGNMENTS FOR EXTENDED PERIOD OF TIME

ABILITY TO ATTEND TO TASK/FUNCTION FOR EXTENDED PERIOD OF TIME

1. PATIENT AGE GROUPS SERVED

NA

NEONATAL

PEDIATRIC

ADOLESCENT

ADULT

GERIATRIC

1. ESSENTIAL JOB FUNCTIONS

Key Responsibilities:

• Referral Management:
• Coordinate and manage patient referrals from initial contact through to the appointment with the specialist.
• Ensure all necessary documentation and patient information is accurately collected and submitted.
• Track the progress of referrals and follow up as needed to ensure timely completion.

Communication:

• Serve as the primary point of contact for patients, healthcare providers, and specialists regarding referral status.
• Communicate effectively with patients to explain the referral process and provide updates.
• Liaise with healthcare providers to clarify referral details and obtain additional information if required.

Data Management:

• Maintain and update referral records in the electronic health records (EHR) system.
• Generate reports on referral trends, volumes, and outcomes for management review.
• Ensure confidentiality and security of patient information in compliance with HIPAA regulations.

Process Improvement:

• Identify opportunities for improving the referral process and implement solutions to enhance efficiency and patient experience.
• Develop and update referral policies and procedures as needed.
• Provide training and support to staff on referral processes and best practices.

Leadership:

• Supervise and mentor a team of referral coordinators.
• Assign tasks and monitor team performance to ensure high standards of service are maintained.
• Conduct regular team meetings to discuss progress, challenges, and areas for improvement.

Skills:

• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency in using electronic health records (EHR) systems and other relevant software.
• Knowledge of HIPAA regulations and patient confidentiality standards.
• Ability to work independently and as part of a team.

1. TRIOS HEALTH REQUIRED RESPONSIBILITIES

1. Demonstrates support and adherence to the Mission and Values as set forth by Trios Health.
2. Responsible for becoming knowledgeable and compliant with Hospital, Department, Fire/Safety/Disaster, Educational Requirements and Personnel Policies.
3. Adheres to the Corporate Compliance Program.
4. Responsible for maintaining and protecting the confidentiality of all information received.
5. Performs department specific competencies satisfactorily.
6. All Other duties as assigned.

This is designated as a safety sensitive position.

Salary: $17.66 - $25.10

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