Accounts Receivable Specialist

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Job description

About the Practice:
Lightwave, founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states. For additional information, please visit . Follow us on and .

Job Description:
Job Summary:
Responsible for posting insurance and patient payments to the Practice Management System (PMS), making adjustments and applying discounts as necessary. Oversees patient balance management, including placing accounts into collections when required. Processes refunds for patients and insurance companies and provides financial support to dental offices.

Responsibilities:
Core Responsibilities:

Post EFTs, lockbox, and paper check insurance payments to patient accounts, ensuring correct adjustments and allowable amounts are applied.

Process patient payments received via card or check.

Manage secondary claim filings and attachments.

Route denials to the appropriate team members for review.

Document account activity when balances are created.

Maintain insurance resubmissions and follow-up requests.

Assist with treatment appeals and provide additional information to the AR/Claims Coordinator.

Keep an updated collections spreadsheet to reconcile posted payments.

Handle refund requests for both patients and insurance for designated offices.

Generate and send monthly non-electronic statements.

Manage patient aging reports and submit accounts to an external collection agency as needed.

Administrative Responsibilities:

Manage the Receivables & Refunds email account.

Participate in special projects and tasks as assigned.

Provide backup support for other AR Specialists as required.

Assist in the training of new CBO team members.

Attend and contribute to monthly team meetings.

Report grievances or issues to the CBO-RCM.

Qualifications:
The Accounts Receivable Specialist (ARS) position demands a commitment to accuracy and a friendly demeanor when engaging with dental practices, employees, insurance carriers, and other internal or external stakeholders. All patient-related communications must reflect the highest level of service excellence, delivered without judgment.

Qualifications for the AR Specialist:

Accounts Receivable experience: required

Open Dental experience: required

Exceptional attention to detail

Strong communication skills

This job description outlines the core responsibilities of the Accounts Receivable Specialist role, though additional duties may be assigned as needed to support business objectives.

Benefits Offered:
In return for providing an excellent patient experience, we offer a great benefits package for full-time positions to include health and dental benefits, 401(k), vacation pay and paid time off.

Telecommute:
true

Travel:
25%

Requisition Number:
(phone number removed)

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