Director, Housekeeping

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Job description

Pay: $0 per year - $90000 per year

At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.

Join our Pack:

•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

•Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

•Medical, Dental, and Vision insurance

•Health savings account

•Telehealth resources

•Life insurance

•401K with employer match

•Paid vacation time off

•Paid parental leave

Essential Duties & Responsibilities

Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments

Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department

Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.

Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation

Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities

Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions

Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner

Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations

Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management

Participates in the Manager-On-Duty (MOD) program and executes duties

Recruiting, hiring, training, and evaluating team member performance against standards

Plan and implement staff training and development programs within the department

Monitors quality assurance program for lodge

Review accuracy of nightly housekeeping reports and investigates discrepancies

Serve on resort Executive Committee to represent the interests of the housekeeping function

Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required

Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment

Conducts inventory of housekeeping supplies for submission to the proper point of contact

Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations

Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items

Required Qualifications & Skills

High School diploma or GED

Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)

Minimum of 3 years experience supervising/managing large housekeeping department

Minimum of 5 years hotel or resort experience

Desired Qualifications & Traits

College Degree

Demonstrated ability to effectively resolve conflict

Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort

Projects a positive public relations image to team members and guests

Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges

Excellent management skills including conflict resolution, coaching, development and teamwork

Physical Requirements

Sit or stand for extended periods of time

Lift up to 15 lbs

Application Instructions

We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.

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