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Banking Customer Service Representative

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New job

Collabera

2024-09-20 09:49:54

Job location Roanoke, Virginia, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Client: Banking/ Financial

Job Title: Customer Service

Job Location: Roanoke, VA 24019

Job Duration: 9 months (Conversion to FTE)

Job Description:

  • Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances.
  • Identify opportunities to improve loan servicing process within established procedures. Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing.
  • Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area.
  • Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals.
  • Interact with immediate Loan Servicing team on loan applications, processes, documentations, claim insurance handling, or related loan servicing tasks, as well as internal and external customers.

Top Skills:

  • Loan Documents review
  • Customer Service
There is available for relocation.

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