Executive Housekeeper

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Job description

Hotel:

Norfolk Sheraton
Executive Housekeeper
Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

The Executive Housekeeper is to provide guests with an excellent room experience, ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including brand and Atrium requirements) are being followed by all Associates. We are looking for a highly organized, detailed, and focused leader of our housekeeping team, to drive forth the hotel and brand standards of our 466-room hotel. We offer a competitive wage and total rewards package.

Starting Salary: $75K-$80K

The Executive Housekeeper will be tasked with the following duties, responsibilities, and assignments:

• Ensur e financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives;
• Creat e a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise;
• T raining and educating Associates regarding brand standards and Cleanliness Assured;
• Manag e the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action , supporting performance management, and implementing discipline;
• Provide services to guests in an efficient and timely manner by coordinating with other departments and peers;
• Recommend changes that could improve service and increase operational efficiency ;
• Perform and/ or assist with cleaning duties as necessary ;
• Maintain records and daily reports of operations ;
• Maintain an accurate record of lost and found items;
• P ractic e hotel emergency procedures to include fire, life, and safety ;
• Monitor property condition, cleanliness, and quality of product and service throughout hotel ;
• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions ;
• Support other departments as needed based on business demands ; and
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

3+ years of experience in Hotel Management

Preferred Prior Experience:

3+ years of experience in Housekeeping Management

Required Education:

High School Diploma or equivalent

Preferred Education:

Associates degree or higher in hospitality, business, or related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Experience with hotel information systems

Required Physical:

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of scheduled shift

Required Other:

Flexible to working days, early mornings, evenings, nights weekends, holidays, and special events

Excellent verbal and written communication skills

Preferred Other:

Bi-Lingual



When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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