Global Helpdesk Engineer

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Job description

Helpdesk Engineer

Location: Hybrid in Newport News, VA

Experience Level: Intermediate

Employment Type: 6 month contract to hire (permanent)

Salary: $22-25 per hour

Hours: M-F 7am-4pm OR 11-8pm

A Day in the Role:

- Take ownership of complete incident resolution with a professional, customer-centric attitude.

- Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.

- Close tickets in a timely manner following incident resolution.

- Maintain an accurate record of activities using office tools and Incident Management software.

- Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.

- Occasional travel to customer site, and internal training.

- Assist the Global Help Desk Leads in answering and logging incidents on an as-needed basis.

Benefits of this Role:

• Weekly paychecks
• Great benefits including medical and dental
• Employment with a stable and reputable company

Qualifications:

SQL Experience + Computer Science

Necessary Skills:

IT Support Customer Service Operating System

Apply Now!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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