Desktop Support Specialist

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Job description

Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking a Desktop Support Specialist to work onsite in Manassas, VA.

This role coordinates and executes technical support services to users of the organization's personal computer and telecommunications systems. They provide initial employee support for technical inquiries via phone, email, and messaging applications.

The Desktop Support Specialist works on assignments that are semi-routine in nature. They normally follow established procedures on routine work and require instructions on new assignments. They recognize the need for occasional deviation from practice and apply acquired job skills and organizational policies and procedures to complete assigned tasks.

Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

Responsibilities

• Technical Support and Troubleshooting: Respond to user problems for both software and hardware applications, addressing and resolving issues to ensure minimal disruption. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones to maintain smooth operation.
• Installation and Maintenance: Perform installations, modifications, and repairs on personal computers and peripheral devices to keep systems up-to-date and functioning correctly. Install personal computers and associated hardware, software, and peripherals, including handling upgrades and minor programming tasks.
• User Assistance and Training: Provide technical assistance and training to system users, offering guidance to help them effectively utilize technology and resolve common issues independently. Log or record support tickets and/or cases to maintain accurate records and improve service efficiency.

Qualifications

• High School diploma and 2-5 years' experience or equivalent experience.
• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Proficiency in troubleshooting and resolving hardware and software issues on various devices, including laptops, desktops, tablets, and smartphones.
• Experience with installation, configuration, and maintenance of personal computers, peripherals, and software applications.
• Familiarity with operating systems (Windows, macOS, Linux) and common office software (e.g., Microsoft Office Suite).
• Strong verbal and written communication skills to effectively assist users via phone, email, and messaging applications.
• Ability to provide clear instructions and training to non-technical users.
• Ability to assess the nature of problems and resolve basic support issues independently.
• Strong analytical skills to diagnose and troubleshoot technical issues.
• Ability to log and track support tickets and cases accurately.
• Strong organizational skills to manage multiple tasks and prioritize effectively.
• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications (preferred).
• Willingness to follow established procedures and adapt to new assignments as needed.

Benefits

We Invest in You

• Health & Wellness:
  • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D
  • Work life balance with Paid Holidays and PTO
  • Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
  • Employee Assistance Program offering around-the-clock counseling
• Financial security:
  • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
  • Exceptional career advancement opportunities, recognition, and rewards
  • Corporate bonus program
• Mission Focused:
  • Non-profit organization supporting critical life science research
  • We give scientists the tools they need to make discoveries that improve and save lives
  • Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission focused non-profit Equal Opportunity Employer, championing diversity and inclusivity. When you work at ATCC, you become a part of that mission, one we've committed to for almost 100 years. Shape the future of science with us.

ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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