Deskside Technician with Security Clearance

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Job description

ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at . JOB DESCRIPTION - Deskside Technician
Job Title: Deskside Technician I
Work Location: Manassas, VA Crystal City, VA Remote %: 0%
FLSA Status: Hourly (Non-exempt) Job Summary: The Deskside Technician I is responsible for providing customer focused, on-site technical support to end users in a large enterprise environment. This role will focuses on resolving hardware and software issues directly at the user's workstation and ensuring timely solutions to IT incidents and service requests. The Deskside Technician will manage face-to-face interactions, documenting all activities in the IT ticketing system. This position involves troubleshooting desktop computers, laptops, peripherals, and software, as well as assisting with user account management, imaging devices, and collaborating with other IT teams for escalations. The Deskside Technician will support end-user training, contributing to continuous improvement while meeting federal contract objectives. Job Responsibilities:
• Provide on-site technical support, addressing hardware and software issues at user workstations.
• Troubleshoot desktop/laptop hardware, operating systems (Windows, macOS), and applications (Microsoft Office, collaboration tools).
• Assist with the installation, configuration, and maintenance of IT equipment (monitors, printers, peripherals).
• Perform imaging of devices, including desktops and laptops, ensuring proper configuration and deployment.
• Document and track incidents and requests in the ticketing system, ensuring accurate and timely updates.
• Assist users with account setups, password resets, and access management, adhering to security protocols.
• Collaborate with IT teams and escalate complex issues as needed for timely resolution.
• Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills.
• Maintain accurate records of hardware inventory, ensuring proper asset management.
• Assist with IT setup and orientation for new employees, ensuring they are properly equipped and onboard correctly.
• Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics. Qualifications:
• Must have an active Secret clearance, Top Secret with SCI eligibility preferred. • As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), ECCO Select will not consider candidates for this position who do not meet the aforementioned conditions.
• 1-2 years of experience in a deskside or technical support role with an interest in growing technical expertise.
• Strong problem-solving skills and the ability to provide hands-on support under pressure.
• Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems.
• Good verbal and written communication skills, with a strong focus on delivering excellent customer service.
• Familiarity with IT service management tools and remote support technologies.
• Experience working in a team environment, with a willingness to learn and adapt.
• Knowledge of ITIL best practices is a plus.
• Relevant certifications (e.g., CompTIA A+, HDI) are desirable but not required. Other:
• Will be subject to a federal background investigation. Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:
• Requires physical mobility, frequent movement between user workstations, ability to stand or kneel for periods of time, and lift or move equipment with assistance.
• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard, tools and other computer components.
• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Maintain a professional emotional response when working with others. This job description is a summarization and overview of the essential functions and
Role responsibilities. It is not intended to be all-inclusive Our Commitment We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Equal Employment Opportunity is The Law
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