Executive Support Staff Engineer with Security Clearance

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Job description

Our Lorton VA based client is looking for an Executive Support Staff Engineer. This position requires an active Top Secret/SCI. If you are qualified for this position. Please email me your updated resume in word format to Primary Responsibilities
• Supporting the management team, the candidates will provide support to the Senior Leadership Travel Kits supporting voice, video, and data connectivity while on travel. • Acquire and configure mobile voice, data, and video systems while maintaining configuration management throughout their systems engineering life cycle.
• Provide on-call 24 x 7 x 365 Service Desk support to respond and resolve all voice, data, and video related issues in direct support for the Senior Leadership.
• Provide technical expertise to resolve network and other operational events and trouble tickets associated with secure mobile voice, data, and video services. • Provide remote operations and management as well as on-site maintenance as required for operational support for secure mobile voice, data, and video services. • Perform technical refreshment of secure mobile voice, data, and video systems according to IT and telecommunications standards. • Review SOPs and concepts of operations (CONOPs) relating to the Executive Telecommunication Services office, identify gaps, and update SOPs. • Develop documentation required to update authorizations to operate (ATOs) when equipment is added or changed. • Maintain all warranties and vendor support contracts for secure mobile voice, data, and video equipment acquired through the contract. Basic Qualifications
• BS degree and 2+ years experience with Network Support, Desktop Support, and Network/Desktop equipment.
• Experience in network management and local area network design and implementation.
• Ability to work in a dynamic and demanding work environment.
• Ability to brief staff members to and contribute solutions to decisions.
• Work cooperatively as a team member and provide recommendations to DHS building effective customer relationships.
• Knowledge of ITIL principles.
• Ability to work independently with minimal or no oversight.
• Experience providing Premier Deskside support to VIP customers;
• Experience with provisioning, operating, and maintaining travel kits to include COMSEC configuration
• Strong written and verbal communications skills.
• Experience providing remote and onsite support for Mobile Devices, Laptops, Printers, and A/V equipment.
• Strong customer relationship management skills.
• Experience developing customer briefings, presentations.
• Experience managing project development teams in software development, infrastructure management, or system transitions.
• Experience in supporting design reviews.
• Experience in developing customer requirements, test/evaluation criteria, and project dependencies. Potential for Telework: No
Clearance Level Required: Top Secret/SCI
Travel: Yes, 10% of the time
Scheduled Weekly Hours: 40
Shift: Standard Plus On Call

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