Admin/Support/Clerical/Call Center - Scheduling Assistant

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Job description

Job Title: Admin/Support/Clerical/Call Center - Scheduling Assistant

This role is hybrid and can sit in Lancaster, West Shore, Harrisburg or Cocalico, PA location.

Job Description: Serve as central point of contact for all incoming customer calls/emails

Address customer questions/concerns as much as possible

Delegate to appropriate individual/group if unable to address

Log customer calls and report out weekly

Assist schedulers with proactive customer contacts throughout job scheduling process

Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)

Schedule customer appointments, issue reminders/confirmations

Maintain log of all communications to report out weekly

Provide other scheduler assistance as needed

Assist in creating work packets

Assist in processing bundled job cards

Remove job holds once verified

Create IVR appointments

Assist in WO close out

Schedule temp disconnects

Investigate property damage claims and schedule work

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