Voice Engineer with Security Clearance

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Job description

Hoplite Solutions is seeking a motivated, career and customer-oriented Voice Engineer to join our team for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative workspace to support dynamic mission requirements. Knowledge of Avaya Voice gateways and hardware is a plus. Responsibilities include, but are not limited to:
• Attending customer meetings.
• Troubleshooting Voice hardware and software issues.
• Working extensively with IT and related teams in the deployment, stabilization, and ongoing operation of systems.
• Leading projects that include Voice installs, and implementation in accordance with design documents and build-to packages.
• Supporting activities to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions, SOPs, etc.
• Providing input on team's success, accomplishments, roadblocks, etc.
• Providing weekly status reports, and other reports as required.
• Meeting contractual performance criteria
• Identifying opportunities to automate processes and increase efficiency.
• Local travel may be required between customer building
• Works independently, with guidance in only the most complex situations.
• May lead teams or projects with moderate resource requirements, risk, and/or complexity.
• Leads others to solve complex problems; uses analytical thinking, tools, and judgement to identify innovative solutions.
• Communicates complex concepts. Hours of Coverage:
Individual shift may vary, but you will be a member of a team that provides coverage during core hours from 9:00 a.m. - 3:00 p.m. Basic Qualifications:
• Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
• Ability to work in a fast-paced environment with tight deadlines.
• Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction. • Ability to work with schematic capture tools.
• Demonstrated problem solving skills.
• Must demonstrate ability to thrive and succeed in a challenging environment.
• Must be able to interface with individuals at all levels of the organization both verbally and in writing.
• Proficiency in many aspects of information technology.
• Exceptional customer service skills.
• Excellent oral and written communication skills.
• Proficiency in the use of MS Office product suite.
• Knowledge of component and transmission medium compatibility and interconnection.
• Willingness to travel as needed.
• BA/BS and 4 years of experiences, or a combination of education and work experience equivalent to 8 years. Preferred Qualifications:
Experience with ServiceNow ITSM & ITBM. Physical Requirements:
• Must be able to remain in a stationary position 50%.
• Must be able to move/traverse within and between buildings and offices.
• Must be able to position self to maintain computers, including under the desks and in the server closet.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds.
• The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.
• Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems. Hoplite Solutions offers very competitive salaries and an excellent benefits package, to include a 7% employer 401k contribution, fully paid healthcare for our employees, outstanding training benefits, company funded life insurance and short-term disability insurance, and many more.

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