Benefits Supervisor

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Job description

Position Description :
The Supervisor provides operational supervisory support over the Plan Assumption service line. Daily supervision and oversight of processes, workflows, and staff, as well as personnel and performance management, advocacy for the team, ensuring a collaborative environment are critical components of the role. Other responsibilities include but are not limited to: talent development, defining measures of success, administration of HR actions, and mitigation of performance defects.

Serco supports the Pension Benefit Guarantee Corporation (PBGC), a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Serco's goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.

You will work with an operations manager to supervise the team that ensures new plan participants are properly loaded into PBGC systems to be able to receive their future benefits.

As a Benefits Supervisor, you will:

Demonstrate expertise in a variety of the field's concepts, practices and procedures, and relies on extensive experience and judgment to plan and accomplish goals.

Oversee end-to-end processes of the Plan Assumption service line, ensuring team's efforts are aligned with meeting contractual requirements.

Address personnel and training matters.

Provide routine updates to operational metrics.

Develop, implement, monitor and document goals, objectives, policies, procedures, workflows, and work standards for the team.

Be responsible for maintaining high-level procedures and desk guides, ensuring all procedural changes are identified, defined, approved, and captured for real-time and annual updates.

Prioritize and allocates team resources to ensure effective service-delivery.

Build and maintain a relationship of trust and support with client POCs.

Act as POC in PBGC meetings related to the team's work activities and deliver meeting notes to management.

Collaborate with and provides input to Operational Excellence (OE) and Business Services (BS) leads to ensure that the units are informed of operational needs to meet contractual deliverables.

Evaluate team's measures of success, makes recommendations on hiring, termination, promotion and discipline and works with HR and recruiting to effectuate administrative deliverables.

Be responsible for team personnel administration, including, but not limited to, timesheet approval, scheduling, PDRs, performance improvement, management and progressive discipline.

Collaborate with the Business Process Team to review and validate test plans, requirements and scripts.

Submit Items of Interest (IOIs), COR reports, monthly, annual and other information required for reports.

In compliance with state and local laws regarding pay transparency, the target salary is $60,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Qualifications:
To be successful in this role, you must have:

A Bachelor's Degree from an accredited university and/or 6 years of progressive supervisory experience may be substituted for a degree.

5 + years of relevant experience supervising staff or leading teams.

Experience working on the PBGC contract.

Must be able to obtain and/or maintain a Public Trust Security Clearance.

Candidates must be located in one of the following states: OH, FL, DE, PA, IA, TN, GA, MN, CA, MA, CO, VA, WV, TX, MD, IL, KY, DC, ME, NC.

If you are interested in supporting and working with our PBGC Team and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview :
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at (phone number removed), option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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