Technical Hardware Analyst

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Job description

To acquire the advantage, Zolon is seeking a motivated, career and customer-oriented Technical Hardware Analyst to

join our team based out of Chantilly, VA.

Responsibilities include, but are not limited to:

• Assist in Baseline process to include Market Research, Hardware Testing, Product Evaluation,

Documentation, and Support.

• Basic understanding and application of troubleshooting methodologies.

• Respond to customers promptly and professionally via ServiceNow Tickets.

• Ability to collaborate and communicate effectively with team members in a professional

environment.

• Timely resolution of tasks and assignments with minimal supervision.

• Follow step-by-step install guide instructions as part of QA procedures.

• Train site personnel in the proper use of hardware.

• Update necessary installation guides and Knowledge Base Articles.

• Install Microsoft Windows OS on desktop workstations.

• Customer service-focused interaction with clients.

• Be able to inventory equipment and cycle count.

• Assist in annual inventory.

• Up to 5% Local Travel in the DC metropolitan area to customer sites to perform deployment activities

such as site surveys, and hardware and software installs as needed.

Job Qualifications:

• Minimum 2 years of experience in Information Technology.

• Excellent written and verbal communication skills.

• Demonstrated initiative, sound judgment, and effective decision-making.

• Experience in Customer Service.• Proficiency with Microsoft 365 Productivity applications, Team, SharePoint, Outlook, etc.

Education Requirements:

• High School Diploma or equivalent.

Preferred Qualifications:

• Associate or bachelor's degree highly preferred.

• One or more technical certifications (CompTIA A+, Network+, Security+, etc.) highly preferred.

Security Clearance Requirements:

• Must be able to obtain and maintain a U.S. DoD Secret clearance.

• A current and active Secret clearance is strongly preferred.

Physical Requirements:

• Must be able to remain in a stationary position for up to 50% of the time.

• Must be able to deliver clear and effective communication both verbally and non-verbally to

deliver updates; and briefings; or interface with co-workers; leadership as well and customers.

• Must be able to work in an office environment and be able to freely move within this space to

utilize office equipment as well as interface with co-workers and customers.

• Must be able to effectively use IT peripherals such as laptops, desktops, printers, fax machines, etc.

• Must be able to deliver presentations as needed.

• Must be able to review; decipher and understand program manuals; software/hardware

manuals; training manuals; etc.

• The majority of work will be performed within a professional office environment. However, this

position can require the individual to lift and move computers and other equipment up to 50 lbs.

in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded.

Position may require bending, kneeling, or crawling to get to cables under/behind furniture and

server racks.

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