Systems Operations Specialist/Help Desk (TS/SCI with Polygraph) with Security Clearance

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Job description

REQ#: RQ188048 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description At GDIT, people are our differentiator. As a Systems Operations Specialist and help ensure the mission is never interrupted. At GDIT, we deliver clarity with supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service. Ensure the safety and security of our nation as a Systems Operations Specialist and help ensure the mission is never interrupted. At GDIT, we deliver clarity with at GDIT. You'll apply the latest technology and provide operational support to deliver actionable intelligence for the Intelligence Community. Here, your work will have meaning and impact as you deliver your best every day. HOW BEING A SYSTEMS OPERATIONS SPECIALIST WILL MAKE AN IMPACT Customer is seeking a talented and motivated Systems Operations Specialist to provide Tier 1 application helpdesk support.
As a secondary responsibility, this role will provide manual application testing when needed.
A successful candidate will be tech savvy with a working knowledge of office automation products, web browsers, databases, and workflow applications.
This technical resource will be an active member of an Agile development team, attending daily scrum meetings, participating in Agile ceremonies, and supporting a set of highly viable and mission enabling software applications.
Become an advanced user of the Finance and Travel applications supported by the customer organization.
Serve as the first point of contact for customers seeking technical assistance with the custom web applications.
Capable of determining the best solution based on the issue and details provided in a user's written request.
Collaborate closely with the development team and business subject matter experts to resolve user issues/requests.
Direct unresolved issues to the next level of support personnel.
Manage time wisely to adjust to a fluctuating volume of help requests.
Provide accurate information for supported products or services.
Record events, problems, status information, and resolutions in the help desk system.
Assist with manual testing requirements of new applications releases and document results in Jira.
Follow-up with customers and update status information.
Pass on any feedback or suggestions by customers to the appropriate team members.
Identify and suggest possible improvements on procedures.
Assist in creating/maintaining Frequently Asked Question information and user guides. WHAT YOU'LL NEED TO SUCCEED: Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 5+ years of help desk experience
Required Technical Skills:
Strong customer service skills
Advanced user experience with multiple web browsers
End user technical support skills
Documented experience performing remote troubleshooting through diagnostic techniques and pertinent questions
Effective writing skills
Effective time management skills
Excellent communication, problem-solving, and analytical skills
Security Clearance Level: Top Secret/SCI with Polygraph
Preferred Skills: Experience with customer support systems, like Remedy or ServiceNow
Experience with the customer's ESMT or ESP systems
Experience in manually testing web applications
Experience developing test plans, cases, and scenarios
Experience with an Agile development methodology
Knowledge of financial systems
Location: Chantilly, VA on customer site GDIT IS YOUR PLACE: 401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays Work Requirements Years of Experience 5 + years of related experience may vary based on technical training, certification(s), or degree Certification Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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