Support Services Technician IV with Security Clearance

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Job description

Overview: The Support Services Technician will coordinate aspects of support to the training center that may include any of fleet management, mail, courier, Diplomatic Pouch, property disposition and accountability, equipment, supplies, inventories, facility maintenance requests and tracking. Primary Responsibilities: Functions independently under the Program Manager to accomplish or coordinate/monitor all areas of responsibility and provide frequent updates, status, and reports
Executes and accomplishes strategies by developing coordinated goals and objectives
Researches, updates, and monitors standard operating procedures (SOP) in areas of responsibility
Identifies and provides cost and usage information to the Program Manager
Provides guidance on how to perform Support Services functions
Maintains tracking boards and electronic documents for fleet, shipping and receiving, property accountability, and other systems as required
Coordinates and executes fleet management duties that include vehicle scheduling, preparation, service coordination, dispatching utilizing ILMS and non-standard programs, lifecycle monitoring, modification requests, and other related functions as required
Operates U.S. Government vehicles up to and including 16 passenger vans as necessary in the performance of assigned tasks
Provides logistical support by performing or monitoring tasks associated with common carrier shipping and receiving, unpacking, storing, assembling, tracking and issuing supplies, equipment, materials, and official parcels that include Diplomatic Pouch, Courier, and USPS mail service
Inspects received/delivered goods, maintains inventory/logistics records, and allocates storage space, and/or delivers those goods and materials to the Receiving Office;
Tracks and records all receiving, stocking and issuing of inventory items per U.S. government regulations
Monitors depletion rate of supplies, materials and equipment. Notifies Program Manager when replenishment and/or repairs and maintenance is required. Takes follow-up action to assure prompt and proper receipt of items
Maintains storage areas in neat and clean condition
Assists with stock room functions consisting of office and general supplies
Monitors Ariba and other support request processes for clarity, mandatory source of supply use, accountability, and tracking to ensure purchase invoices are closed out and property issued to program
Resolves all discrepancies of property received within individual orders
Picks up and delivers official mail and special delivery items
Escorts un-cleared building maintenance/equipment repair/delivery personnel, when necessary
Assists in common records management that includes property records and Personally Identifiable Information (PII)
Employs applicable Department of State security standards and procedures to protect National Security information
Provides other training program support as needed
Exercises independent judgment and initiative on a daily basis and requires infrequent supervision; recommends and implement improvements to support services functions, process and procedures
Education and/or Experience: Must possess a high school diploma, Associate's Degree preferred; plus nine (9) years relevant work experience
Minimum seven (7) years experience providing support services such as fleet management, mail, courier, Diplomatic Pouch, property disposition and accountability, or facility maintenance requests and tracking
Two (2) years experience as a Support Services Technician III or equivalent experience
Five (5) years supervisory experience preferred
Knowledge, Skills, and Abilities: Expert knowledge of and experience with support services functions, practices and procedures
Must hold a valid driver's license and be willing and able to drive official U.S. Government vehicles up to and including 16 passenger vans
Proficient knowledge of MS Office suite and/or other general office applications is required
Working knowledge of military, law enforcement, and/or Government security operations Working knowledge of fleet operations
Knowledge of supply and logistics record keeping/management (supply/logistics forms, supplies, materials inventory, and status report preparation
Strong organizational, interpersonal, oral and written communication skills with ability to prioritize and monitor multiple tasks simultaneously
Must be able to work in a collaborative, team environment
Must maintain high standards for quality of work and professional growth
Must be able to develop solid understanding of Department of State rules, regulations and procedures relating to acquisitions and logistics processes
Certificates, Licenses, Registrations: None. Security Clearance: Must be a U.S. citizen
Possess or be able to obtain/maintain a SECRET security clearance
Physical Demands: Must be able to meet physical requirements (walking, standing, bending, and lifting of medium to heavy objects). Travel: Travels as necessary to other CONUS training and support sites as needed; travel is not expected to be more than 25% of total work time. Work Environment: Office environment.

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