North American Hardware Break/Fix Operations Manager

---

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: North American Hardware Break/Fix Operations Manager

Location(s): Ashburn, VA

Job Description: EDC North American Hardware Break/Fix Operations Manager.

Basic Function:

Responsibility for the management of the delivery of BAU Data Centre operations across the America's including Enterprise, Colocation, Exchange, WAN and Cloud facilities.

Proven track record of operating in a senior role which has included responsibility for culture, people, talent development and business alignment.

This position is responsible for the overall operation and maintenance of the critical Hardware Break/fix, IMAC and Smart hands supporting IT operations across the America's Data Centre space.

The role includes team and talent management, critical event management, incident management, problem management, change management, risk management and cost/contract management. In addition, this will include ownership and key relationship management with our internal clients, our Data Centre Operations team.

The position will be required to ensure that escalation support is available on 24x7 on-call basis, with occasional scheduled weekend work support as required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.

<!– job description page –>