Technical Support - Specialist with Security Clearance

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Job description

Technical Support - Specialist - TS04 - Full Performance Quantum Science Solutions is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. QSS is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments. Responsibilities: • Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems • Provides support for the escalation and communication of status to agency management and internal customers • Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment • Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work Required Skills: • Must be able to work shift schedule • U.S. Citizenship • Must have an active/current Top Secret clearance with SCI eligibility. • Must be able to obtain DHS Suitability • 6+ years of directly relevant experience • Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint • Experience with monitoring system health and status • Experience documenting problems and resolutions through a tracking program • Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users • Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations) Desired Skills: • Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc. • Experience working in an Agile environment • Experience with ITIL methodology • Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc. • Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc. • Experience performing incident response (tiered support model), using an Incident Management System. • Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations. • Experience interfacing directly with customer and program management team. • Experience providing status to program management and input to customer status reports. Required Education: • HS diploma Desired Certifications: • DoD 8570.1-M Compliance at IAT Level I • Information Technology Infrastructure Library (ITIL) certification

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