ServiceNow Business Analyst - with Security Clearance

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Job description

Computer Technologies Consultants (CTC) is seeking a ServiceNow Business Analyst to support the Department of State in Arlington, VA. With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies. Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide. Why Should You Be Interested ? •Direct hire full-time position •Competitive base salary and comprehensive benefits •Mid-size company with room for growth Position Title : ServiceNow Business Analyst Position Location : This position is currently remote and Arlington VA State Department campus. Candidates must reside in the DMV area to be considered. Daily Responsibilities : •Create epics, user stories with acceptance and testing criteria. Participate in the development of functional business requirements and helps stakeholders assess relative priorities for both business process and technology solutions. •Evaluate alternative business process and technology solutions and participates in making technology recommendations to enhance business operations. •Develop functional business and system requirements, functional designs, process flows, and test plans. •Help stakeholders assess relative priorities for both business process and technology solution. •Analyze and document business processes and systems. •Facilitate requirements gathering. •Prepare client facing and internal deliverables that are technology related. •Interface with the application development team to validate test results for new applications verifying that they meet the requirements of the business group. •Participates in corporate or customer activity meetings that are determined to be mandatory. These may include weekly meetings, Internal Program Review (IPR) meetings, ad-hoc meetings, business development meetings, manager training sessions and other meetings designated "as required." •Be prepared to receive additional training for products and services that relate directly to the position. •Demonstrated ability to develop strong on-site and remote team and client relationships. •Excellent verbal and written communication skills including presentation skills. Required Years of Experience (min) : •Four years related experience Required Degree/Certifications : •BS/BA degree in Computer Science, MIS, or related IT discipline. Additional four years of related professional experience can be substituted for a BS/BA degree. •ServiceNow Certified Systems Administrator (CSA). •ServiceNow CIS IT Service Management or other similar ServiceNow certification •Certified Associate in Project Management (CAPM) or Project Management Professional (PMP). •Agile SAFe, Scrum Master, or ITIL v3 certification. Required Experience : •At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of ServiceNow. •Minimum of two years of experience creating epics, user stories with acceptance and testing criteria. •Experience in the development of functional business requirements and helping stakeholders assess relative priorities for both business process and technology solution. •Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design. •Experience implementing systems using the Agile methodology. •Experience as a Scrum Master desired. Required Clearance : •Secret or Ability to Obtain Secret Clearance Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.

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