Research Support Services Manager

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Job description

About Us:
Are you ready to join an exceptional team that's rewriting the future of national security and global impact? Welcome to Ardent Eagle Solutions (AES), a dynamic and rapidly expanding small business that's at the forefront of supporting the Federal Government, Department of Defense (DoD), and Intelligence Community (IC) on a global scale.

At AES, we don't just embrace change; we drive it. We're in the business of transforming challenges into opportunities, and ordinary careers into extraordinary journeys. As part of our team, you'll be at the heart of groundbreaking missions that shape the course of history and protect our nation's most critical interests.

Our commitment to success doesn't end with our customers; it begins with you. We're dedicated to nurturing the talents of our remarkable employees and propelling them to new heights of excellence. Here, you'll find a culture that empowers you to excel, innovate, and realize your full potential.

Overview:
Lead and ensure a qualified, stable workforce of over 50 full-time remote personnel providing research and analysis support services for antidumping/countervailing duty (AD/CVD) operations and policy offices of a Federal Agency in Washington, DC under a staff augmentation (professional services) task order contract.

Background:
Ardent Eagle Solutions (AES) is a dynamic and growing small business providing services and solutions to the Federal Government. AES is focused on the success and growth of its employees while providing outstanding support to our customers and their missions.

Responsibilities:
Perform as Key Personnel (KP) in the role of primary point of contact and liaison with the Government Task Manager, COR, and AES Program Manager, ensuring a qualified, stable workforce of over 50 full-time remote Research/Analyst personnel supporting AD/CVD Operations and Policy offices of a Federal Agency.

Lead a talented team in supporting the client's mission by providing administrative oversight and coordination; monitor task order services, work products, and deliverables, ensuring timely delivery and first-time acceptance by client program offices.

Maintain a thorough understanding of the team's responsibilities and the task order contract; foster a sense of inclusion and belonging among the remote workforce.

Manage the task order contract comprehensively, following the guidance and direction from AES Program Manager and the client task order Contracting Officer's Representative (COR).

Establish trusted relationships and manage the expectations of the task order COR, client program offices, and AES Program Manager.

Prepare and update detailed, tailored position requisitions to assist talent acquisition staff in sourcing and recruiting candidates.

Review candidate resumes, conduct interviews, and recommend individuals for client consideration.

For client-approved candidates, perform necessary administrative actions to facilitate prompt onboarding, including task orientation and coordination with AES Headquarters staff and the COR.

Oversee the successful completion of tasks assigned by client program offices, ensuring work meets quality and timeliness standards.

Compile, review, prepare, and submit reports to the client and AES leadership, including Weekly Status Reports, Monthly Status Reports, and any other required reports.

Ensure the accuracy and timely submission of AES Weekly Labor Reports; promptly resolve any discrepancies in recorded hours versus client expectations and recommend preventive measures.

Manage performance to meet quality and timeliness standards.

Ensure adherence to program quality assurance and quality control methodologies, as well as contractual obligations.

Grow the task order contract while maintaining high performance evaluations and strong client relationships.

Prepare analyses and recommendations for scheduled and ad hoc task order contract reviews with clients and program/company management.

Coordinate the issuance and return of Government Furnished Equipment, Information, and Property.

Provide proposal technical content and analysis for recompetes and new task order work, as requested.

May manage additional smaller staff augmentation task order contracts under the same umbrella contract, as requested.

Qualifications:
Successful applicants for this staff augmentation/professional services management position will have: (1) a proven record of effective people leadership; (2) a strong sense of urgency in addressing client and management inquiries; (3) excellent written and verbal communication skills; (4) a process-oriented mindset with strong organizational abilities; (5) exceptional attention to detail in all tasks; (6) a proactive and driven approach, coupled with a deep understanding of the team's responsibilities and the task order contract; and (7) a desire to advance within a growing professional services company focused on Federal clients.

Approximately 7 years of experience in project or task order contract leadership, preferably supporting Federal clients, with direct responsibility for technical quality, schedule, and administrative performance.

Experience in creating detailed reports for task order tracking and executive briefings.

Experience leading a fully remote workforce.

Clearance:
Public Trust

Education:
Bachelor's degree in a relevant field required, preferably with a focus on research or analytics.

Master's degree in a related discipline preferred.

Certification(s):
Project Management Professional (PMP) or Defense Acquisition Workforce Improvement Act (DAWIA) Level III Program Management.

Background Investigation/Clearance: Must be able to obtain a favorably adjudicated investigation to perform in a position of Public Trust.

Travel: Frequent visits (e.g., weekly) to local client site(s) in Washington, D.C. may be required.

Location: Arlington Office - at Ballston Metro Station, Arlington, VA

Hybrid Schedule - telework authorized on Tuesday and Friday, unless work requires otherwise.

Benefits and EEO:

At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:

Medical/Dental/Vision Coverage

Matching 401(k) Plan

Continuing Education Assistance

Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer

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