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Help Desk Analyst- Active Secret Clearance- ON SITE- Arlington, VA

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Zachary Piper

2024-11-18 09:53:34

Job location Arlington, Virginia, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company located in Arlington, VA for a 100% on-site opportunity. The Help Desk Analyst will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices.

Responsibilities of the Service Desk Analyst include:

  • Solve tier I and tier II system queries, requests, incidents, software setup, printer support, and hardware support problems
  • Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems
  • Answer questions for users via phone, email, live chat, and instant message
  • Qualifications for the Service Desk Analyst include:

  • 2+ years of IT Support, Help Desk, Network Administration, and/or Mobile Device Management Experience
  • Experience providing technical support for software applications, mobile devices, hardware, and network systems.
  • Technical support experience with hardware, network systems, mobile devices, and software applications
  • Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
  • IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP)
  • Requires an ACTIVE Secret or Top-Secret Clearance
  • Compensation for the Service Desk Analyst includes:

  • Salary Range: $60,000 - $70,000 depending on experience & non-negotiable above $70k
  • Full Benefits: Cigna Medical, Dental, and Vision, 401k, etc
  • Shift: 6AM EST- 3PM EST
  • leonard wood, leonardwood, leonard-wo,

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