Hardware Support Technician with Security Clearance

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Job description

Top Skills' Details
-Must have an active Top-Secret clearance with a Full Scope Polygraph
-Hardware support experience, preferably in a data center environment (rack, stack, cable, install, component repair, troubleshoot)
-Strong communication skills and self-starter, represent HPE well at the client site Top Skills - Must Haves: TS/SCI, Polygraph, Troubleshooting, hardware, cable, component repair Secondary Skills - Nice to Haves: Data Center, Cray, HPC, Rack and Stack Job Description
Role: Hardware Support Engineer
Location: Salt Lake City, UT, On-site
Duration: Long-term
Clearance: Top Secret clearance + Polygraph Job Description:
Applies extensive subject matter expertise to address both common and complex business issues, recommending suitable alternatives. Handles problems of varying complexity and scope, and may lead teams or projects, guiding activities and facilitating information validation and decision-making. Uses independent judgment to identify and select solutions, managing unique situations effectively. Seeks advice for decisions on complex business matters when necessary. Responsibilities:
- Gather and analyze data, escalating issues to higher-level support and management as needed to ensure timely resolution.
- Maintain high customer satisfaction by understanding and communicating their needs to HPE.
- Handle hardware support tasks, including installation, configuration, proactive maintenance, and repairs, collaborating with ASM on technical deliverables.
- Resolve most technical incidents independently and work with the team on more complex issues.
- Proactively identify and alert management to potential escalations and provide solutions to prevent future problems.
- Apply HPE solutions to address moderately complex customer needs and balance internal and customer requirements.
- Identify opportunities for additional services that could drive future revenue growth.
- Build strong relationships with management in assigned accounts. Required:
- TS/SCI Security Clearance with polygraph required at time of hire
- Bachelor's degree preferred or Associate degree holder (technical field) with 2-3 years working experience in related fields desired.
- Must be comfortable working on-site M-F at customer location near Salt Lake City. Desired Skills:
- A good understanding of HPE Cray platform server components, removal and replacement.
- Thorough knowledge of company products and service offerings, company organization, third party products and market trends.
- Communicate tactfully with diplomacy up to senior management levels within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
- Provide suggestions for operational efficiencies.
- Problem-solving skills (proactive, reactive and creative). Additional Skills & Qualifications -Strong communication skills and self-starter, represent HPE well at the client site Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

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