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BMC Helix ITSM Engineer with Security Clearance

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Eliassen Group 150000.00 US Dollar . USD Per annum

2024-09-21 18:36:20

Job location Salt Lake City, Utah, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

BMC Helix ITSM Engineer Hybrid 2 days remote 3 days on site. Work will be performed in an air gapped environment
Clearance Level: Secret Required - TS/SCI preferred
Work Location: Salt Lake City UT
Target Annual Salary Range (Or Hourly Rate if Applicable): $140 - 150K Job Duties and Responsibilities: Mid-Level level knowledge in the following areas:
• Windows Server OS navigation
• Troubleshooting incidents and problems with the Remedy System as needed
• Reviewing logs and system performance following established procedures; reporting anomalies using the incident management process
• Ability to use BMC Remedy logs and dev studio to troubleshoot complex workflow
issues
• Ability to work with BMC to troubleshoot complex workflow issues
• Performing patching and deployments • Ensuring accurate and appropriate use of the system and data via configuration, maintenance, troubleshooting, and report development
• Supporting the implementation of system enhancements to improve system reliability and performance • Fulfills standard requests such as report development, foundation data updates, system monitoring
• BMC AR System and BMC ITSM Development using Developer Studio
• Experience working with Smart Reporting or Helix Dashboards and building reports and dashboards using data from the ITSM system and other data
• BMC ITSM Suite installation, upgrades, and troubleshooting
• Ability to coordinate large complex Remedy migration, upgrade, and development projects • Ability to review complex customer functional requirements and determine how to deploy in Remedy
• Ability to produce professional level technical documentation Experience - Required: • 5+ years direct BMC Helix ITMS engineering and administration experience
Experience - Nice to have: • Redhat OS navigation
• BMC DWP and DWP Catalog (Linux) installation and troubleshooting
• BMC Remedy Single Sign On (RSSO) installation and troubleshooting
• Helix Dashboards installation and report creating
• Experience with containerized infrastructures deploying BMC software
Training & Certifications - Required: • Security + CE
• BMC Helix ITSM Associate Certification or equivalent Training & Certifications - Nice to have: • BMC Professional Certification in, DWP-A, Helix CMDB, or Innovation Studio
Education - Required: • 5+ Direct Helix ITSM experience with BS Degree in computer science or related field
-Or-
• 8+ Direct Helix ITSM experience without BS Degree + a BMC Professional Certification
Education - Nice to have: • NA

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