Dispatcher

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Job description

Overview:

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Responsibilities:

MV Transportation is seeking a safety-oriented candidate who will serve as a Dispatcher who works to direct the day-to-day route operations and reports only to the Operations Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Supervisors and/or Operations Manager as appropriate.

Job Responsibilities:

• Responsible for the promotion and execution of our safety program under the supervision of the Safety Manager.
• Greets visitors, employees and applicants and ensures the safety and security of the front office by being attentive to restricted areas.
• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• Monitors daily system performance consistently while performing other essential duties.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• Performs daily facility housekeeping items such as dusting, cleaning, mopping, sweeping of floors, desks, bathrooms including toilets. Maintaining a clean workspace is a must.
• Maintaining confidentiality of all information acquired, and not to be discussed unless deemed appropriate with approval from supervisors and/or managers
• Complete required operational reports on time and report them to the Operations Manager and others as designated.
• Document all reports and file and/or forward to appropriate people for resolution.
• Scheduling of drivers on next business days routes in accordance of contract requirements and system needs. Must be able to problem solve efficiently and effectively for this task.
• Generate daily report summarizing job duties performed including staff reports regarding safety issues/concerns, operational misfortune and drivers needs/request in efforts to improve work environment.
• General security of the front desk lobby area as well as all access points to building during opening and closing procedures.
• All other duties, as assigned.

Qualifications:

Talent Requirements:

• One (1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• Must be able to work shifts on all hours of operation on all days of the year we are open.
• Ability to be flexible in working hours to cover the needs of the business due to call out or vacations.
• Ability to communicate clearly, effectively and efficiently with Management, staff, client and with the public.
• Extensive geographic knowledge of Brigham City, Weber & Davis Counties.
• High School diploma or equivalent.
• Intermediate or expert knowledge in Microsoft Office including excel, word, outlook, PowerPoint, etc.
• Experience with Trapeze software.
• Must be able to execute assignments from supervisors/managers in timely fashion.
• Ability to handle multiple tasks simultaneously and maintain composure under stress/high pressure in a fast pace environment.
• Must be receptive to positive on-going training/coaching to improve safety and operational performance.
• Must be of strong moral character, people oriented, attentive, maintain a bright positive demeanor (even under high pressure/ stressful situations) to mee our mission in providing the best customer experience to our drivers, passengers and client.
• Able to demonstrate professional phone manner.
• Must be able to pass pre-employment drug screen and pass State of Utah live scan background check.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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