Pump Service Coordinator

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Job description

Position Summary:

About The Company
At ITT, we are leading a manufacturing company with strong global footprint of more than 100 facilities. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation our approximately 10,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2022 revenues of $3 billion.

ITT was named to the Forbes 2019 list of America's Best Midsize Employers. This achievement recognizes ITT's focus and commitment to fostering a healthy, high-performing culture and creating a workplace defined by innovation and continuous improvement. ITT's CEO and CFO were both recognized as 2020 All-America Executive Team by Institutional Investor magazine. Also bestowed to ITT was the 2018 Manufacturing Leadership Award that distinguishes ITT for its visionary leadership, commitment to employees and workplace culture, and the ability to innovatively solve problems for customers.

TT operates through three Value Centers (operating segments):

Motion Technologies (Revenue of $1.4B; headcount of 4,700; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets;

Industrial Process (Revenue of $1.0B; headcount of 2,800; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts;

Connect and Control Technologies (Revenue of $0.6B; headcount of 2,700; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

ITT offers an extremely attractive benefits program. Our employees are provided medical and dental coverage, 401K savings plan, life insurance protection, sickness and accident income protection, a generous vacation and vacation program, a tuition reimbursement program, and a program that allows you to use tax-free dollars to pay for many health care and dependent care expenses.

We are seeking a Pump Service Coordinator to support our aftermarket repair and upgrade business in our PRO Services shop based out of either our Houston PRO or Baton Rouge PRO facilities. Building on centuries of pump design experience, PRO Services provides an array of services focuses on reducing equipment total cost of ownership and increasing plant output, including condition monitoring, predictive maintenance contracts, field service, engineered upgrades, inventory management, and overhauls for pumps and other rotating equipment. The Field Service Coordinator is responsible for scoping, quoting, planning, scheduling, and after sales support for US Field Service and related aftermarket services.

Essential Responsibilities:
May include:

Support all aspects of Field Service projects including quoting, scheduling, resourcing, technical support, invoicing, and payment resolution.

Interface with Sales, Customers, Service Specialists to facilitate successful completion of Field Service projects.

Provide technical support to Field Service team as required.

Assist in resolving difficult or complex technical problems arising during field service project execution.

Work independently to plan and schedule jobs.

Maintain Field Service Specialist Safety Training records.

Maintain/track field service assets.

Occasionally domestic travel to Job Sites to perform Job Walks to scope opportunities (
Other duties as assigned.

Perform additional projects/duties to support ongoing business needs.

Position Requirements:
Knowledge & Skills:

Excellent communication and interpersonal skills to interact effectively with diverse client group.

Ability to anticipate and solve practical problems and resolve issues.

Self-starter with the ability to work both independently and within a team.

Ability to effectively communicate ideas and properly describe problems and solutions.

Ability to effectively handle multiple tasks, time management, and prioritization skills.

Well-developed planning, organization, analytical, and decision-making skills

Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills.

Ability to apply good judgment, strong work ethic, and integrity on the job.

Proficient in relevant PC skills.

Education:

High School Diploma or GED Equivalent

Vocational/ Technical Degree preferred

Experience:

5 Years' Experience in Industrial Rotating Equipment Repair/Service.

Prior experience in planning and scheduling field service projects including plant outages, push/pulls, installations and commissioning, etc.

Work Environment:

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to wear personal protective equipment - as required by PPE Assessment. The noise level in the work environment is usually noisy as most of the activity occurs in a machine repair shop environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Pay Act Statement:
We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range:
From $50,300 to $74,900 at an hourly rate.

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