Technical Support Analyst

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Job description

About Us:
Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We're building the infrastructure that supports the energy transition, and there are more opportunities than ever to be part of our team. Join us and build your career building a brighter future.

Imagine what you could do here. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries.

Quanta actively promotes and maintains a culture of belonging where all employees can be themselves, live their values, and find opportunities to succeed. When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized. Come find out how our people power modern life.

About this Role:
Quanta South Region is seeking a Technical Support Analyst to deliver front-line technical support to end-users across the Houston metro area. The ideal candidate will thrive in troubleshooting and resolving hardware, software, and network-related issues, playing a key role in ensuring seamless IT operations in a dynamic, fast-paced environment.

The Technical Support Analyst will provide dedicated support for personal computing, software, operating systems (OS), applications, mobile connectivity, and related peripherals. Strong interpersonal skills are essential, as the role involves working with personnel at all organizational levels.

What You'll Do:
Serve as the first point of contact for end-users facing technical issues.

Diagnose and resolve hardware, software, and connectivity issues through in-person, phone, or email support.

Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.

Troubleshoot and resolve OS errors, application malfunctions, and network issues.

Maintain detailed records of support requests, solutions, and equipment inventory in the ticketing system.

Provide basic technical training and guidance to end-users when needed.

Set up new computers, users, printers, and install necessary software.

Offer after-hours support as needed.

Lift and carry up to 50 lbs as required.

Prioritize daily tasks based on urgency and workload.

Ability to sit, crawl, stoop, and climb ladders for extended periods.

What You'll Bring:
Associate's degree or 2+ years of equivalent professional experience.

Keep up-to-date with industry trends and assess their impact on the business.

Work effectively with executive-level customers and office personnel, in person or via phone, in potentially challenging situations.

Solid understanding of Active Directory, Group Policy, and Organizational Units (OUs).

Experience administering Active Directory following best practices related to privacy, security, and regulatory compliance.

Strong communication and documentation skills.

Excellent customer service, especially over the phone.

Ability to work independently, but also as part of a team. Comfortable asking for help when needed.

Positive attitude and adaptable approach.

15% travel within the Houston metro

Basic Understanding of the following

Windows OS Active Directory MS Office Suite MS Exchange and Outlook Imaging (SCCM) Network Printers Software Deployment Cloud & Mobile Applications Security Systems

What You'll Get:
As a Quanta Services, South Region, employee, you'll enjoy a wide range of benefits designed to meet your needs:

Competitive salary, dependent on experience (DOE), with opportunities for growth and advancement.

401(k) plan with immediate matching and vesting.

Comprehensive medical, dental, and vision insurance.

Flexible spending accounts (FSA) and health savings accounts (HSA) options.

Short-term and long-term disability coverage.

Employee discounts on consumer goods and services.

Equal Opportunity Employer:
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.

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