Website Search & Navigation Analyst

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Job description

Responsibilities:
BEHIND EVERY GREAT PRODUCT are research, planning, and execution. At H-E-B, eCommerce synthesizes customer relations, data collection and analysis, and product delivery to help make us the Greatest Retailing Company; our eCommerce mission is to create foundational capabilities to grow our business through online information, continuous tools, and online sales across the enterprise.

As a Search & Navigation Analyst, you'll measure, analyze, and optimize experiences for H-E-B's eCommerce websites and applications. You'll operate independently with substantial latitude and be responsible for managing critical projects and complex work efforts.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. "Partner-owned" means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE willingness to mentor and coach?
HEAD FOR BUSINESS expertise in problem analysis, solution implementation, and ongoing optimization?
PASSION FOR RESULTS drive to solve problems and plan / complete complex projects and work efforts?

We are looking for:
a related degree or comparable formal training, certification, or work experience
experience in predictive analytics, programming with data-manipulation tools, and managing search functionality in a retail website environment

What is the work?
Management / Analytics:
Applies advanced proven analytical and problem-solving techniques and skills to evaluate the overall relevancy of site-wide search results
Oversees critical projects / complex work efforts
Establishes / maintains effective working relationships with teams across the organization
Manages / resolves problems
Maintains product attributes to power faceted navigation and onsite search, ultimately helping customers find products online
Drives improvements and enhancements with onsite search reporting
Develops and maintains the customer-facing hierarchy structure and category specific attribute model
Establishes goals for the department, team, and project
Provides advanced expertise in problem analysis, solution implementation, and ongoing optimization
Stays current on industry trends, emerging technologies, and new methodologies

What is your background?
A related degree or comparable formal training, certification, or work experience
7+ years of experience in programming with data-manipulation tools (e.g., MS Excel)
7+ years of experience managing search functionality in a retail website environment
Experience in predictive analytics
Experience working successfully across teams

Do you have what it takes to be a fit as an H-E-B Search & Navigation Analyst Manager?
Deep understanding of onsite search applications and software
Understanding of information retrieval theory and best practices
Excellent analytical and data-manipulation skills
Excellent problem-solving skills
Excellent collaboration skills
Ability to manage multiple priorities and shift focus between tasks / projects; adaptability
Ability to proactively identify areas of opportunity
Passion for quality; a high level of intellectual curiosity

Can you
Function in a fast-paced, retail, office environment
Travel by car or plane with overnight stays
Sit for extended periods of time
Work extended hours; be on call and available to respond to business or customer-related issues

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