Patient Financial Analyst II

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Job description

Responsibilities:

Inquiry Management: Receive and log patient inquiries; screen and prioritize to ensure timely responses.

Verification: Very patient documentation to ensure accuracy and completeness.

Coordination: Execute established processes to gather input from other departments for comprehensive responses.

Tool Utilization: Utilize tools and resources such as Tableau Dashboards, Cerner Patient Accounting/Revenue Cycle, and SharePoint for the evaluation and resolution inquiries.

Communication: Draft clear and processional patient communication regarding inquiry resolutions.

Documentation: Manage and securely store all case files, including protected health information (PHI) and personally identifiable information (PII).

Trend Analysis: Recognize trends in inquiries and assist with implementing preventative measures.

Process Improvement: Identify opportunities for enhancing internal processes communicate these improvements effectively.

Performance Tracking: Accurately track and document program performance KPIs and metrics related to inquiry volume, processing times, and resolution rates.

Reporting: Communicate findings and updates clearly across various formats.

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