iSupport Engineer with Security Clearance

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Job description

Description The Infrastructure Support Engineer will independently troubleshoot enterprise network issues to ensure continuity of service for customers. The selected individual must be able to evaluate circumstances, identify root cause, and develop a plan for resolution. A successful candidate must understand complex networks and utilize the latest practices and principles to resolve issues. In addition, the individual should be well versed in Cisco security platforms and have strong customer service skills. Typical Duties Include: Tier I/II help desk support for all tenants in the DHA network.
Triaging issues and resolving and/or escalating to the appropriate network teams for remediation.
Engagement with internal and external customers to provide status updates on network issues. Troubleshooting issues with a variety of different network devices and protocols.
Working in a team setting and making recommendations related to troubleshooting, device configuration, and documentation.
Documenting projects, support actions, and other administrative artifacts to serve as reference material for related support activities and management staff.
Ensuring incidents and service requests adhere to established service level agreements. Required Skills Required/Desired Skills: 5+ years relevant experience in supporting a large network infrastructure.
Bachelor of Science degree in Computer Science or a related discipline is preferred but not required.
A strong working knowledge with Routers, Switches, Firewalls, and Virtual Private Network devices.
A good understanding of TCP/IP regarding routing and subnetting.
Must be a team player that can work under pressure with good written and oral communication skills.
Willingness to work shifts to cover a 24x7x365 operational environment
Work 2nd Shift (2pm - 1030pm) and on-site one day per week Experience with the following Network protocols and services: Routing Protocols (OSPF, BGP)
Access Control Lists
Layer 2 Switching
Spanning Tree
Packet Analysis
Experience with the following a plus:
Cisco Switch 3560
Cisco Switch 3750
Cisco Switch 4500X
Palo Alto Firewall PA-4050
Palo Alto Firewall PA-2050
Palo Alto Firewall PA-5050 IAT Level II Security Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SCCP)
Cisco OS Certification Clearance Requirements: Active SECRET clearance About acuCyber acuCyber is a small business headquartered in Charleston, SC specializing in assisting clients with their most challenging needs around cyber security, compliance, risk management, IT, security engineering and program management. acuCyber brings experience across multiple sectors supporting a multitude of customers. We bring value-added, effective, precise support to ensure your cybersecurity and IT needs are met. Your mission becomes our mission. Securely.

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