Network Engineer - III

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Job description

Summary:

This engineering position supports the activation, migration, modification and/or troubleshooting of various Client's VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Client's's network and provisioning systems.

Responsibilities:

Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.

Process telephone number ports and verify completion.

Complete new telephone number activations.

Complete service/TN migrations between different VoIP products.

Complete the removal of system translations associated with service disconnects.

Lead customer and vendor activation conference bridges.

Perform call traces to verify correct end-to-end call routing troubleshoot and resolve issues as necessary.

Perform collaborative service installation and troubleshooting activities with peer workgroups.

Drive escalations with the appropriate internal/external teams for resolution.

Complete all assigned tasks in Client's's workflow systems within the required SLA.

Document detailed notes in applicable engineering systems/applications.

MUST HAVE SKILLS

Well-versed in overall telecommunications, particularly Voice over IP (VoIP)

Strong customer service/vendor management experience

Willingness to work rotating shifts including occasional weekends and holidays

Ability to obtain a government security clearance

DESIRED SKILLS:

Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end

Working knowledge of Cisco Broadsoft/Broadworks

Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)

Working knowledge of Sonus switches and associated network components

Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

Targeted Years of Experience:

1-3 years

Compensation:

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.

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