Technical Support - Sr

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Job description

Job Description: Responsibilities:
Develop, create and maintain formal process documentation, including procedures and process flow diagrams
Help to drive the annual, semi annual and quarterly maintenance/update of existing process documentation owned by various lines of business
Identify opportunities to streamline, automate and enhance our data management practices, processes, controls, and validations
Work with team members to develop robust risk management processes
Consultation and representation of well managed processes, customer experience, and risk management for new intent
Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying and tracking needs and providing appropriate solutions
Identify and suggest process improvements
Track, document, and resolve process breakdowns, issues and risk events
Driving process improvements aligned with desired customer outcomes

Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years of Document Creation or Technical Writing experience
At least 1 year of Continual Improvement experience

Preferred Qualifications:
Bachelor s Degree
1+ years of Process Management experience
1+ years of Project Management experience
1+ years of experience working with Product and Technology teams
Process Management training and certifications (Lean, Six Sigma)
Reason For Request:

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