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Major Incident Manager

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Diverse Lynx

2024-10-01 10:45:01

Job location Plano, Texas, United States

Job type: fulltime

Job industry: Other

Job description



Job Title: Major Incident Manager

Location : Plano, TX- Onsite

Duration: Full Time-Only

job Description

Role: Major Incident Manager

1. Knowledge on Service Design, Service Transition, Service Operations & CSI

2. Experience in handling Problem management, Change management, Service Level Management, Capacity Man-agement, Knowledge Management, Availability Manage-ment

3. Good exposure to MS office tools

4. ITIL Foundation Certification

5. Must have reporting capabilities and ability to present the reports

6. Must have strong communication skills along with email et-iquette

7. Should be proactive thought process oriented

8. Strong team player

9. Basic knowledge of technical platforms like Windows, Network, Unix, DBA, Storage

10. Good understanding on Service Management Processes

11. ITIL Intermediate & Expert level certification

12. Basic knowledge on Lean, Six Sigma & other quality process

13. Exposure in preparation on process documents, SOP etc

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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