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Logistics Operator (Staff) - Bilingual in Korean and English preferred

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Woongjin, Inc

2024-11-06 13:49:32

Job location Plano, Texas, United States

Job type: fulltime

Job industry: Transport & Logistics

Job description

Job Description

Ensure SOP compliance, make updates as needed, and uphold best practices to meet customer needs

Manage cargo booking, tracking, and updates across FCL, LCL, FTL, LTL, air, and parcel shipments

Deliver comprehensive customer service from booking through to timely delivery

Coordinate daily with customers, carriers, and internal teams to maintain seamless communication

Maintain accurate and accessible account documentation for team use

Increase customer satisfaction and business volume through consistent, proactive contact

Identify account issues and collaborate with management to develop solutions

Analyze service and cost data to support business improvement recommendations

Implement process improvements as needed, ensuring data accuracy in Cello and related systems

Generate reports (e.g., service failure, claim, P&L) as required and monitor trends for action

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