Logistics Operator (Sr.staff) - Bilingual in Korean and English preferred

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Job description

Job Description

Responsibilities:

Lead, mentor, and engage team members to ensure adherence to SOPs, foster best practices, and promote a customer-centric approach in all operations

Oversee and manage cargo booking, tracking, and updates across all shipment types, including FCL, LCL, FTL, LTL, air, and parcel. Ensure seamless end-to-end customer service, from booking to delivery

Maintain strong relationships with customers through consistent, proactive engagement. Address complex customer needs and inquiries, escalating and resolving issues promptly

Facilitate clear and ongoing communication with customers, carriers, and internal teams to maintain operational transparency and efficiency

Ensure all customer accounts are accurately documented and readily accessible for team use, maintaining data accuracy in Cello and related systems

Analyze service and cost data, identifying trends and opportunities for cost savings and operational enhancements. Lead the implementation of process improvements to elevate performance and reduce expenses

Generate regular reports (e.g., service failure, claims, P/L) to monitor trends and support informed decision-making

Identify operational challenges, collaborate with management to devise strategic solutions, and provide insights to drive long-term improvements

Facilitate effective communication with other branches, travel as required, and collaborate with branch teams to troubleshoot and resolve issues.

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