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Desktop Support Technician
Rose International
2024-09-27 12:41:37
Plano,
Texas,
United States
Job type: fulltime
Job industry: I.T. & Communications
Job description
This is a 100% onsite role in Plano, TX.
Required Skills:
Duties:
Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.
May also serve other IT department roles such as ensuring that all of the computers in their company s network are backed up, safe and secure.
May also deploy security updates to all the systems in their companies servers and computers to make sure they are never compromised.
May be required to show staff members how to use their company s computer programs and networks and how to adhere to security standards.
Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
Coordinate with vendors to resolve problems. Add or replace memory, new keyboards, motherboards, and other components.
Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Communicate call trends and challenges in daily team meetings The ability to take on small projects from start to finish
Keep Knowledge Base and process documentation up-to-date Work closely with the team to resolve or properly close aging tickets
Manage the individual and ticket queue for the team Ensure the highest level of customer satisfaction May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams
Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).