Business Systems Support

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Job description

This role is a key contributor to the Business Systems Support team. To ensure success in this role, one should have the ability to handle a variety of tasks simultaneously, must have excellent verbal and written communication skills and scheduling flexibility.

Duties and Responsibilities The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• General Operational Responsibilities
• Update and manage back-end work needed pre and post data merge along with updates and changes to existing programs, services, and software.
• Provide support to incoming technicians and management for acquired lawn and pest brands during transition period
• Communicate with personnel and outside agencies to exchange information, coordinate activities, and resolve issues or concerns; serve as a liaison between users, technicians, contractors, vendors, and others.
• Prioritize and schedule requests for technical support services, ensure user needs are met and technical support issues are resolved in a timely manner.
• Operate a variety of office equipment including a copier, fax machine, computer and assigned software.

• Core Competencies: Organizational Efficiency, Vision & Values, and great communication skills.

Ability to conduct data analysis to compare and contrast data sets, and present findings regarding data merge and other related projects.

• Must be available to travel periodically, estimate 30-35%
• Utilize Microsoft 365 and business software.
• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Work directly with acquired brands to understand the individual needs of the business
• Create and present reports to team lead
• Partner with team members on individual data migration/merge projects from mapping to go live to ensure successful implementation
• Use a variety of data analysis and organization tools
• Real Green by Workwave experience required
• Service Titan experience preferred

BEHAVIORAL COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.
• Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.
• Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.
• Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
• Integrity: Must abide by strict ethical standards, integrity, objectivity, and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.

Job Type: Full-time

Status: Exempt

Schedule: Monday to Friday, includes periodic Weekend travel to support migration needs

Pay: Base Salary

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