Alarm Service Technician FAL FEL

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Job description

ALARM SERVICE TECHNICIAN

JOB DESCRIPTION

Job Responsibilities include but are not limited to:

• Installation of fire alarm systems in residential, commercial, and industrial buildings
• Installation, service, and trouble-shooting of fire alarm systems along with all its related equipment
• Be a leader: oversee, direct, and delegate appropriate tasks to fulfill project completion deadlines, meet scheduling requirements, and exceed the goals established by the fire alarm service superintendent.
• Ensure project results are achieved within financial and productivity budgets
• Accurately complete, execute and process paperwork/electronic or paperless required by the office and corporate management systems
• Ensure that all equipment; including any specialty valves and fire pumps are installed in strict compliance with manufacture's requirements
• Conduct/coordinate necessary testing of the system Ensure required certifications are complete.
• Instruct and train Helpers, apprentices, or other personnel in the basic process of service, repair and/or system installation
• Coordinate the daily work schedules and direct the daily tasks/productivity of assigned employees
• Maintain inventory on vehicle
• Perform all other duties assigned

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First
• Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc.
• Ensure timely and accurate Incident and Accident Reporting
• Hold yourself accountable for all Safety Initiatives
• Hold yourself accountable for Safe Driving of Company Vehicles
• Ensure awareness and support of Stop Work Authority
• Complete all Training Requirements - Safety, Certifications, etc.
• Submit accurate Timesheet - job numbers/names, OT and travel pay, completed on time, etc., support transition to Electronic timesheet submittal
• Ensure all required documents are complete, accurate and professional, with required signatures
• Ensure proper Inventory Management - review, update, and approve packing slips - submitted timely, proper material management
• Ensure proper Maintenance and care of equipment - trucks, lifts, tools, etc.
• Keep jobsites clean and organized
• Ensure Production Efficiency - awareness of budget vs. actual labor hours and proactive communication with superintendent
• Support and Ensure Adherence to Company SOPs - Purchase Orders, Change Orders, etc.
• Timeliness - at the job on time; attendance; communication with supervisor; paperwork
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Maintain Quality Control i.e. reduce the need for return trips and warranty work
• Maintain a Professional appearance
• Communicate effectively and professionally within the department and with internal and external customers
• Teamwork - maintain positive interactions within your team, local office, etc.
• Actively Participate in required team meetings
• Ability to work overtime, out of town or on-call as needed

Knowledge:

• Must have knowledge of fire alarm systems
• Understand fire alarm installation requirements
• Ability to properly read fire alarm blueprints, submittals and operation/product manuals.
• Minimum education of High School Diploma or Equivalent
• Forklift and scissor lift certification, preferred
• FAL required
• Understanding of NFPA codes and standards

Work Experience:

• Minimum of 3-5 years of experience

Skills and Competencies

• Ability to take direction from upper management
• Accurately complete and maintain all paperwork
• Maintain vehicle and tools as per company policy
• Must have valid state driver's license and good driving record
• Self-motivated, Ambitious, Interactive, Communicative, Detail-oriented and Organized
• Knowledgeable with NFPA 72 rules and all necessary codes
• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
• Demonstrate positive team work and ability to be a team leader and mentor

• Maintain a clean and safe work environment
• Comply with all company safety practices and the safety handbook
• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction
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