Back Office Application Admin II - OnBase (Hybrid)

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Job description

Back Office Application Admin II - OnBase (Hybrid)

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Back Office Application Admin II - OnBase? Globe Life is looking for a Back Office Application Admin II - OnBase to join the team!

In this role, you will be responsible for monitoring, system upgrades, and issue resolution in 3rd Party Applications that the team supports. The Administrator will also be responsible for supporting existing workflow for Business Units based on requirements. This role will also require access to sensitive data. Confidentiality around sensitive or classified customer and employee information will be required.

This is a hybrid position located in McKinney, TX (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do:

• Experience with administering OnBase required.
• Maintain and resolve issues pertaining to Document Management products.
• Require SQL query building and optimization skills in SQL Server.
• Some experience with VB.Net or C# required with ability to understand code and re-factor it.
• Troubleshoot and resolve system/database performance issues.
• Perform application upgrades and apply appropriate software updates/patches.
• Occasionally write PowerShell scripts to automate tasks.
• Integration with relevant external tools.
• Perform daily system/application administration (new implementations, system configuration/security etc.)
• Function as technical subject matter expert (SME) for administration and support of applications in production environment.
• Provide front-line applications administration, support, and guidance, which may include service packs, upgrades, and infrastructure changes.
• Testing of applications, upgrades, and patches prior to introduction to production environment.
• Work with project teams to troubleshoot complex issues, identify, and implement solutions to re-occurring problems.
• Develop reports and dashboards.
• Resolve user issues by working on Helpdesk tickets.
• Share on-call responsibilities for supported applications.
• Communicate technical and business problems clearly, quickly and in a concise manner to a variety of audiences.
• Administer and support other 3rd Party Applications as needed.

What You Can Bring:

• 3-5 years of experience as system administrator for enterprise application. Experience with OnBase administration, OnBase API and/or OnBase Workflow Administration preferred.
• 2-5 years' experience with SQL Server, including system and query optimization.
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent work experience.
• Insurance industry experience a plus.
• Working knowledge of OnBase required.
• Working knowledge of Internet Information Services (IIS) required.
• Candidate would ideally be certified in OnBase API, Workflow and System Administration:
  • OnBase Certified System Administrator (OCSA).
  • OnBase Certified Workflow Administrator (OCWA).
  • OnBase Certified Application Programming Interface (OCAPI).
• Ability to write and analyze SQL queries.
• Ability to document user requirements and build process workflows.
• Ability to work both as a team player as well as able to complete tasks independently.
• Ability to work under pressure.
• Excellent communication skills with internal and external contacts.
• Basic understanding of what IT systems can and cannot do with the ability to analyze requirements for feasibility in terms of effort, time, and costs.
• Display ability and willingness to proactively solve business problems.
• Ability to accurately estimate level of effort for development activities.
• Technically minded with demonstrated troubleshooting and analytical skills.
• Ability to communicate in both technical and business terms, clearly and concisely.
• Excellent time management, multitasking, task planning and prioritization skills.
• Ability to communicate and gather requirements from large number of project stakeholders.
• Knowledge and experience in IT solution architecture.
• Experience with PowerShell scripting a plus.
• Familiarity with SDLC processes is desirable.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Wellness club reimbursements and gym discounts to help you stay on top of your health.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Development training programs to enhance your skills and career progression and unlock your full potential.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

INDGLA1001

# OnBaseAPI

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