Service Desk Analyst - Tier 1

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Job description

Title: Service Desk Analyst - Tier 1

Location: Las Colinas, TX

Duration: Contract to hire

Compensation: Hourly position based upon experience and skill set ($25 - $32/hour)

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Job Title: Service Desk Analyst

Job Summary:

The Service Desk Analyst serves as the first point of contact for users seeking technical assistance. This role involves troubleshooting hardware and software issues, providing timely support, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond to incoming requests via phone, email, or chat.

Diagnose and resolve technical issues related to hardware, software, and networking.

Provide excellent customer service and support to end-users.

Document incidents and service requests in the ticketing system.

Escalate unresolved issues to higher-level technical teams.

Assist with user account management and access requests.

Maintain knowledge base articles and user documentation.

Monitor and track the performance of service desk metrics.

Provide basic Windows and MS Office Support

Add/Delete/Migrate User Profiles and apply Group policy

Work heavily with IT executives providing "white glove " support

Qualifications:

1-3 years in a Technical Support role

Experience troubleshooting Windows/MS Office based PC's

Expertise with Active Directory

AV experience a plus

Microsoft or CompTIA certifications a plus

Willingness to work on site 5 days a week (some Fridays could be remote)

Willingness to do minimal travel (TBD)

Our benefits package includes:

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at (url removed).

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

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