Network Lead

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Job description

Akkodis is seeking a Network Lead for a Contract job with a client in Dallas TX (Onsite). Ideally looking for applicants with a solid background in Genesys skills

The rate may be negotiable based on experience, education, geographic location, and other factors.

Network Lead- job responsibilities include:

• As a Network Operations Representative, you will be responsible for configuring, integrating, and managing the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance.

• You will also manage back-office system data records and support customer activations and configuration adjustments.

• In this role, you are expected to be an SME, collaborate and manage the team to perform, and be responsible for team decisions. You will engage with multiple teams and contribute to key decisions, as well as provide solutions to problems for your immediate team and across multiple teams.

• Expert proficiency in Network and Service Management is required. Network Management Patterns & Techniques, Network Operations & Service Management, Network Performance Management (NPM), Service Quality Management, and Enterprise Network Operations with expert proficiency are recommended.

The SME is expected to have experience with the following:

• Network (voice) platform support, administration, and troubleshooting.

• Voice platform - Ringcentral, PBX.

• Availability and performance events monitoring and detection.

• Change request processing for soft MACDs (moves, adds, changes, and deletes).

• Network incident response, troubleshooting, and resolution.

• Statistical reports on network outage impact.

• Design, protocol, and routing of IPT/PBX/ Contact Center maintenance.

Nice-to-have skills:

• SD WAN

• CISCO Switches, Firewalls

• Cloud Networking & Fortinet Firewalls

Must-have skills for this role:

• Genesys

• RingCentral

• PBX

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at or

Pay Details: $76.00 to $85.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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