Mortgage Servicing Special Loan Administration

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Job description

Overview:
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Mortgage Servicing Special Loan Administration at our Irving, Texas service center. The primary purpose of this role is to manage and monitor the special servicing process in mortgage servicing through continuous tasks of portfolio management. Ability to handle all aspects of various loans, including, but not limited to, adjustable rate to fix rate conversions, partial releases, subordinations, SCRA, modifications CEMA processing, balloon reset mortgages to ensure they are accurately set up and serviced according to client, agency, and investor guidelines and in a timely manner. In addition, responsible for the monitoring and processing of all aspects of the loan servicing and auditing of Home Equity Line of Credit (HELOC) Loan Products to ensure that they are processed in a timely manner and in accordance with all government and contractual guidelines.

Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Meet member expectations related to Special Loan Servicing. Activities include, but are not limited to, loan modifications, estate accounts, revocable trusts, ARM administration, HELOC administration, credit bureau reporting, partial releases, SCRA processing, recasts, CEMA processing and balloon loans.

Perform all levels of Quality Control for HELOC loan servicing and audits.

Monitor and ensure all team-assigned tasks are being completed in an accurate and timely fashion in accordance with established standard levels of service.

Complete daily, weekly, monthly ARM indexes, updates, validates and verifies on the servicing platform.

Coordinate internally with impacted business areas to manage data and downstream member experiences.

Complete payment adjustments and monitoring of ARMS, Employee Rate discounts, and other special loan products.

Effectively communicate in verbal and non-verbal formats with various levels of internal stakeholders to build and maintain partnerships in the organization.

Document all member contact thoroughly and accurately through the utilization of the mortgage loan servicing system MSP.

Conduct root cause analysis reviews and problem solve for internally and externally raised loan issues as assigned; address identified issues by conducting loan-level research on presented issues and provide a sound resolution through various forms of communication.

Monitor daily reporting, operational controls, and procedures to ensure that regulatory, financial, operational and reputational risks are properly mitigated.

Qualifications:
An equivalent combination of education and experience is considered.

Bachelor's degree in business or a related field and/or experience that provides the necessary skills and knowledge to satisfactorily perform essential role functions.

A minimum of four (4) years in a financial institution with direct mortgage servicing experience is required.

Strong working knowledge of servicing HELOC loan products

Strong BKFS (Black Knight/MSP) skills and knowledge gained through practical experience is required. Including Consumer Loan Workstation.

Excellent verbal and non-verbal communication skills, with an ability to review complex issues and make sound decisions is required.

Ability to use critical thinking and problem-solving skills.

Strong verbal and written skills, ability to present performance data, comfortable interfacing at all levels of the organization.

Solid organizational skills with an emphasis on project coordination activities.

Strong business problem resolution skills in combination with strong analytical skills, sound judgment, and the ability to independently collaborate effectively with investors and internal business units on complex issues and analysis.

Progressive conflict resolution skills.

Advanced computer skills; proficiency with Microsoft Office products including Excel, Word, and Outlook; ability to master all available technology/software applications standard to the department.

Possess a wide degree of creativity and independence and the ability to handle multiple priorities in fast paced work environment.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Ability to travel to various worksites and be on-call is required.

About Us:
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at (phone number removed).

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