Live Delivery Operations Associate

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Job description

Overview:
Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee and Big Bite . "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

How we lead

At 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed.

Be Courageous with Your Point of View.

Challenge the Status Quo.

Act Like an Entrepreneur.

Have an "It Can Be Done" Attitude.

Do the Right Thing.

Be Accountable.

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

About This Opportunity

Responsibilities:
The Company

7Drive is 7-Eleven's delivery division and we're on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.

The Opportunity

A Driver Network Support Specialist is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.

Responsibilities

Coordinate the On-Time Delivery Transactions by client, region, and area.

Navigation and processing transactions using Skipcart Proprietary Software.

Ability to assist in driver navigation.

Ability to read and translate/understand maps/distance/time to destination.

Assist New Drivers in Online Account Registration.

Meet required metrics or service levels required by our clients.

Adherence to the company policies and work standards.

Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.

Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.

Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.

Demonstrated multi-tasking skills in the above-listed fields.

Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards.

Ability to work effectively in a high demand and fast paced environment.

Qualifications:
You Bring

High School Diploma or equivalent with 12 months experience in a service-related role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills.

Ability to utilize basic math computation skills.

Fast typing skills using a touch typing system is a plus.

Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.

Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.

Experience with quick service restaurants or retail operations is highly preferred.

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